Parking Team Manager -Facility/ Large Mall

The Client :

A Leading International Company operates one of the Largest Malls in 6th of Oct subsidiary of a group of Large Group


About the group :

Seven leading IT companies the Middle East’s largest CIT company with a vision to grow into a solid financial conglomerate with multifaceted operations.The group manages 10 subsidiaries and owns stakes in leading companies from various industries. Besides leading the information technology and consumer electronics market in Egypt, it is also Listed in the Egypt Stock Exchange  With a number of Exceeding 4,000 employees, with branches in Saudi Arabia, the Gulf and Nigeria


About the Job

The Valet Manager must oversee and promote a high level of guest service from arrival to departure, while supervising a team of valet parkers and supervisors. He will work to ensure a 100% level of guest satisfaction .

The ideal candidate for this position has a Bachelor's Degree in Hospitality Management or related field, previous valet and customer service experience; one year experience in a supervisor role with guest services or customer-facing leadership/supervisory role

Responsibilities

The following is a representative list of the duties and responsibilities associated with this position:

• Supervise a team of valet parkers and supervisors
• Manage scheduling of the department
• Assist with valet supervisor duties as needed
• Assist with valet parker duties as needed
• Provide the highest quality of service to the customer at all times
• Inspire and lead a team to maximize service expectations
• Retrieve and park cars according to department policies and procedures
• Provide information to all guests in a courteous and informative manner.
• Handle complaints courteously. When necessary, relay through manager for appropriate action
• Maintain knowledge of Mall services
• Wear proper professional attire and name tag at all times in accordance with the standards of appearance
• Perform all other duties as assigned by management