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Job Description
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
- Communicate with other departments all relevant customer inquiries if applicable.
Job Requirements
Education
- Bachelor's degree from a recognized university.
Experience
- 0-2 years of experience in the same function.
Skills and abilities
- Very good English both spoken and written.
- Very good computer skills.
- Strong Customer Orientation.
- Strong communication, listening & interpersonal skills.
