Job Details
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Job Description
Responsibilities:
- Maximizes the revenue of existing clients' investments.
- Looks for new leads opportunities with potential clients.
- Apply all possible sales actions and techniques in order to achieve sales targets.
- Hold on-site meetings as required for existing clients to follow on issues situations.
- Provide clients with the technical advises, information or solutions.
- Acts as first point of contact for all support requirements of clients.
- Prepare all documentations or presentations that required to do his responsibilities.
- Manage all kind of issues or complaints of enterprise and VIP customers effectively amd professionally.
- Produce highest level of customer satisfaction by understanding customers’ needs and build a strong long-term relationship.
- Ensures effective communication, coordination, and facilitation of support service activities between the Customer and technical support teams.
- Write corrective action plans to be applied for resolution, and ensure of proper implemention of corrective action plans.
- Communicate with customers to assure delivery and full customer understanding of corrective action plans and progress.
- Conduct root cause analysis documentation for all issues and define the suitable corrective action plan.
Job Requirements
Qualifications:
- Customer service skills with prior experience in the same environment.
- Very Good technical background of Micorsoft and open source products.
- Ability to manage and track multiple projects simultaneously.
- High sense of accountability and in return of investment.
- Professional user for MS-Office 2013, Visio and Project.
- Very Good organizational and time management skills.
- Excellent written and verbal communications skills.
- Strong interpersonal skills with a positive attitude.
- Excellent documentation and reporting skills.
- Creative thinking and problem-solving skills.
- Communicate professionally at all levels.
- Technical certificates are prefered.
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