Call Center Team Leader - Australian Account

DAE -
Heliopolis, CairoPosted 10 years ago

235Applicants for1 open position

Job Details

Experience Needed:

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A leading multinational company is currently looking for:

Call Center Team Leader: (Australian Account)

Key Responsibilities:

Provide direction and motivation to staff to meet revenue and business objectives, maximize revenue, and minimize cost of sale
Review and monitor and direct team performance and provide necessary coaching to ensure all sales, customer service, call handling and financial objectives are met.
Accountable for directing workflow to ensure efficiency; plan, schedule, and coordinate team activities as to achieve the volume required to meet demand while operating within the parameters of available resources and budgeted targets.
Achieve expected production levels based on tenure mix of teams through feedback and development.

Requirements:

Call Center Experience for at least 3 years, with at least 1 year as a Team Leader preferably in an international account– Tourism experience is a plus.
Fluency in English is a MUST written and spoken
Excellent verbal and written communication skills
Excellent computer skills
Graduates only may apply
Have the ability to work under pressure and toward targets
Enthusiastic, Energetic with a very positive attitude.
Have the ability to lead, direct and motivates the team to meet the company’s objectives and targets.

Working Hours: from 6:00 am to 2:00 pm (Monday to Friday) - changes may apply.