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Job Description
- Provide daily Helpdesk support to end users - desk side/phone/remote support.
- Troubleshoot, diagnose, and provide resolution for hardware, network and software related issues.
- Hardware and software installations/upgrades.
- Assist in the migration of hardware, software, applications or operating systems.
- Update, document and complete trouble tickets.
- Monitor IT issues, provide user feedback, and suggest improvements in usage of systems, applications and processes.
- Assist IT team with systems support, security upgrades, and remote access maintenance.
Job Requirements
- CCNA, MCITP, MCSA, MCSE would be an asset