We are looking for a Deputy Transport Manager to join our team and help us manage our transportation operations. The ideal candidate will have a strong understanding of bus operations and be able to plan and execute efficient and safe bus services. They will also manage a bus driver team and ensure that all customer service standards are met.

Oversee the development and implementation of a customer satisfaction program. This includes tracking customer feedback, identifying areas for improvement, and implementing corrective actions.
Develop and implement a service quality improvement program. This includes setting service standards, measuring performance against those standards, and taking corrective actions to improve performance.
Work with the customer service department to resolve customer complaints and ensure that customers are satisfied with the resolution.
Set and monitor service level agreements (SLAs) with customers. SLAs are agreements between the company and the customer that define the level of service that will be provided.
Train transportation staff on customer service and service quality standards.
Conduct regular surveys of customers to assess their satisfaction with the transportation services.
Identify and implement opportunities to improve customer satisfaction and service quality
Plan and supervise the transportation operation of services
Schedule and track bus routes
Coordinate with bus drivers and other transportation professionals
Monitor bus operations costs and identify opportunities for cost savings
Ensure compliance with all bus safety regulations
Maintain records and reports
Conduct safety audits
Train and develop bus staff

Bus Supervision Jobs in Egypt .css-uzlk74{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;margin-left:8px;}1 Jobs found

.css-o171kl{-webkit-text-decoration:none;text-decoration:none;color:inherit;}Deputy Transportations Manager