Job Details
Skills And Tools:
Job Description
Job Description
Job Summary:
We are looking for a Telephone Operator to manage incoming and outgoing telephone calls in a professional and efficient manner. The ideal candidate will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.
Job Responsibility:
- Answer and direct incoming calls in a polite and friendly manner
- Use a multi-line phone system to handle a high volume of calls
- Provide accurate information to callers and assist them with their inquiries
- Take detailed messages and ensure they are delivered promptly
- Schedule appointments and maintain calendars for staff members
Job Requirements
Candidate Requirements:
- Proven experience as a Telephone Operator or similar role
- Excellent communication skills and a pleasant phone manner
- Proficient in using a multi-line phone system
- Strong attention to detail and accuracy
- Ability to work under pressure and handle a high volume of calls efficiently
Skills
Skills:
1. Excellent communication skills
2. Proficient in handling multiple phone lines
3. Strong customer service skills
4. Ability to remain calm under pressure
5. Good listening skills
6. Attention to detail
7. Familiarity with telephone systems and software
8. Multitasking abilities
9. Problem-solving skills
10. Polite and professional demeanor