Hospitality Manager

Job Brief

This Hospitality Manager job description template can be used to post on job boards and careers pages. It is easy to modify for your company.

Job Description

• ● Hire qualified personnel according to standards
• ● Organize and coordinate operations to ensure maximum efficiency
• ● Supervise and evaluate staff
• ● Ensure supplies and equipment are adequate in quantity and quality
• ● Handle customer complaints when necessary
• ● Assist in pricing products or services
• ● Assume responsibility of budgeting and monitoring expenses
• ● Enforce adherence to regulations and quality standards
• ● Ensure all records are kept properly and consistently
• ● Review and prepare reports for senior management

Job Requirements

• ● Proven experience as hospitality manager
• ● Hands-on experience in customer service or sales
• ● Solid understanding of hospitality procedures and best practices
• ● Knowledge of quality standards (e.g. ISO)
• ● Proficient in MS Office and relevant software (e.g. ERP)
• ● Excellent organizational and leadership skills
• ● Outstanding communication (verbal and written) and interpersonal skills
• ● Problem-solving aptitude
• ● BSc/BA in hospitality management