Zyad Hany

Branch ManagerFull Time

• Job Details:As a Branch Manager at Harvest, I was responsible for overseeing the daily operations of the store, ensuring smooth workflow across all departments including sales, cashiering, and inventory. I led a team of staff, providing guidance, support, and motivation to achieve both individual and branch performance targets. I closely monitored stock levels, coordinated with supply chain teams, and ensured all key items were always available for customers. My role also involved maintaining high standards of customer service, resolving complaints efficiently, and implementing marketing promotions as directed by the head office. Additionally, I prepared regular performance and sales reports, while ensuring the branch consistently met its KPIs and upheld the company's quality standards.

Operations ManagerFull Time

• Job Details:I Handled Planning and Coordination Developed and executed operational plans to achieve company goals and ensured smooth workflows across departments, Daily Operations Management Oversaw and optimized day-to-day processes, enhancing efficiency and productivity, Team Leadership Managed and guided teams, ensuring alignment with objectives while fostering a positive and collaborative work environment, Problem-Solving: Addressed operational challenges, implemented effective solutions, and adjusted strategies based on performance metrics and Compliance Ensured strict adherence to company policies, quality standards, and industry regulations.

Senior Team LeaderFull Time

• Job Details:I was responsible for everything related to building the system and structuring the operation department, everything related to the operation, such as ( customer service - customer care - quality - refunds ) and responsible for all the admins and training them on the new operation cycle.