Ziad Sobh

Head of SalesFull Time

Head of RetailFull Time

Retail Sales ManagerFull Time

• Job Details:• Acted as Retail Area Manager 2014-15. • Led sales team generated revenue of up to 3 million EGP monthly. • Managed all aspects of employees’ performance, encompassing KPIs achievement and mid/end-year appraisals. • Recruited top talent employees in partnership with HR. • Managed multiple branches in Egypt across various areas covering different markets and customer segments. • Oversaw operations, including sales/marketing, cash/inventory management and resolving escalated complaints. • Provided leadership, guidance, expertise and direction to Assistant Managers, Supervisors and staff. • Coordinated communications between headquarter and designated area. • Created an appropriate environment for employees’ career development and progression through implementing effective development plans. • Improved staff morale and reduced attrition through effective management, motivation and recognition activities. • Prepared and presented performance reports and presentations to Retail Management with recommendations for improvement and forecasting. • Ensured customer expectations are exceeded in terms of customer service standards to grow customer loyalty. • Managed multiple branches inside malls; liaised between mall management and company, regarding branch design and layout, leasing, legal issues and safety. • Enforced adherence to branch health and safety; ensured compliance with company policies and procedures.