Basic Info

Ziad Sobh

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Retail Sales Manager at Vodafone

Experience Details

Retail Sales Manager

Sales/Retail

Manager

• Acted as Retail Area Manager 2014-15.
• Led sales team generated revenue of up to 3 million EGP monthly.
• Managed all aspects of employees’ performance, encompassing KPIs achievement and mid/end-year appraisals.
• Recruited top talent employees in partnership with HR.
• Managed multiple branches in Egypt across various areas covering different markets and customer segments.
• Oversaw operations, including sales/marketing, cash/inventory management and resolving escalated complaints.
• Provided leadership, guidance, expertise and direction to Assistant Managers, Supervisors and staff.
• Coordinated communications between headquarter and designated area.
• Created an appropriate environment for employees’ career development and progression through implementing effective development plans.
• Improved staff morale and reduced attrition through effective management, motivation and recognition activities.
• Prepared and presented performance reports and presentations to Retail Management with recommendations for improvement and forecasting.
• Ensured customer expectations are exceeded in terms of customer service standards to grow customer loyalty.
• Managed multiple branches inside malls; liaised between mall management and company, regarding branch design and layout, leasing, legal issues and safety.
• Enforced adherence to branch health and safety; ensured compliance with company policies and procedures.


Company Details

Vodafone (multinational)

cairo, giza, Egypt

More than 1000 employees

Telecommunications, Retail, Information Technology Services

Vodafone.com.eg

Jan 2009 to Apr 2015 (6 years 3 months)
Retail Assistant Sales Manager at Vodafone

Experience Details

Retail Assistant Sales Manager

Sales/Retail

Manager

• Led 20+ personnel; performed all aspects of training and development, customer service, sales and complaints resolution.
• Prepared and presented sales/cash and complain reports to Branch Manager.
• Delivered world-class customer experience by reviewing customer feedback, targeting areas in need of change and analysing complaints.
• Enforced adherence to policies and procedures through regular comprehensive audits.
• Enhanced staff performance via training and coaching programmes; conducted monthly one-on-one meetings.
• Ensured timely servicing of customers through establishment of appropriate floor support structure enabling provision of customer service excellence.
• Optimised sales trends by enhancing qualitative and quantitative sales performance and innovative sales/marketing strategies.
• Managed visual merchandising and ensured maintaining optimal look and feel standards.


Company Details

Vodafone (multinational)

cairo, giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2006 to Jan 2009 (3 years)
Retail Supervisor at Vodafone

Experience Details

Retail Supervisor

Sales/Retail

Manager

• Led five staff personnel; provided team members with resources, guidance, and motivation to surpass challenging targets.
• Boosted staff productivity and efficiency by facilitating ongoing capability-enhancement training programs and flexible schedules promoting work-life balance.
• Oversaw inventory audits (daily/bi-monthly), tracking stock movements and maintaining optimal inventory levels.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2003 to Jan 2006 (3 years)
Retail Senior Sales Representative at Vodafone

Experience Details

Retail Senior Sales Representative

Sales/Retail

Experienced (Non-Manager)

• Collaborated with branch Team Leaders and Supervisors in enhancing branch operations.
• Achieved top client satisfaction through service excellence and impressive pre/post-sales support.
• Shadowed and trained new staff to ensure readiness as well as compliance with policies, procedures and regulations.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2001 to Jan 2003 (2 years)
Retail Sales Representative at Vodafone

Experience Details

Retail Sales Representative

Sales/Retail

Entry Level

• Exceeded sales and revenue monthly targets via cross/up-selling of Vodafone products and services while identifying and targeting new business opportunities.
• Provided continuous delivery of top quality service and support to a wide range of customers via phone or in person, addressing enquiries and data requests.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 1999 to Jan 2001 (2 years)

Education

Bachelor of Science, Major in Computer Science in Computer Science

Education Details

Bachelor of Science, Major in Computer Science

Computer Science

Alssun High Institute For Computer Science, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alssun High Institute For Computer Science
1994 - 1998
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Nasr Language school

Egypt

1994

C / Good / 65 - 75%

N/A

El-Nasr Language school
1994

Training and Courses

Training/Course Details

Time and Stress Management Course

Jan 2012

Vodafone

N/A

Training/Course Details

Customer Satisfaction and Care Course

Jan 2007

Vodafone

N/A

Training/Course Details

Advance Selling Skills Course

Jan 2004

Vodafone

N/A

Training/Course Details

Effective Selling Skills Course

Mar 2006

Vodafone

N/A

Training/Course Details

Everybody is Special Course

May 2009

Vodafone

N/A

Training/Course Details

Communicate Better, Satisfy More Course

Mar 2012

Vodafone

N/A

Training/Course Details

Human Relations and Effective Communication Course

Jan 2006

Vodafone

N/A

Training/Course Details

Time Management Course

Dec 2004

Vodafone

N/A

Training/Course Details

Business Awareness Course

Nov 2010

Vodafone

N/A

Training/Course Details

Lead, Motivate and Inspire Course

Nov 2013

Vodafone

N/A

Training/Course Details

The Art of Great Communication Course

Jan 2005

Vodafone

N/A

Training/Course Details

Retail Academy

Dec 2013

Vodafone

N/A

Training/Course Details

The Seven Habits of Highly Effective People

Apr 2010

Vodafone

N/A

Training/Course Details

Forecasting, Goal Setting and Performance Management

Aug 2008

Vodafone

N/A

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

Advance Selling Skills CourseAnalyticalArabicB2C/B2B SalesBusiness Awareness CourseBusiness DevelopmentBusiness-orientedCash Management / Profit And Loss (P&L)Communicate Better, Satisfy More CourseCommunicationComputer ScienceCustomer Relationship ManagementCustomer Satisfaction And Care CourseCustomer ServiceCustomer-orientedDetails-orientedEffective Selling Skills CourseEnglishEverybody Is Special CourseForecasting, Goal Setting And Performance ManagementFull Sales Lifecycle ManagementGeneral/Office AdministrationHuman Relations And Effective Communication CourseInformation Technology ServicesInventory ManagementLead, Motivate And Inspire CourseLeaderMS Office SuiteMicrosoft OfficeOperationPeople ManagmentQuality ControlResult OrientedRetailRetail AcademyRetail Assistant Sales ManagerRetail Sales ManagerRetail Sales RepresentativeRetail Senior Sales RepresentativeRetail SupervisorRevenue & Growth OptimizationSalesSelf DisciplinedStaff Performance EnhancementsStaff Training & DevelopmentStart-Up OperationsStrategic PlanningTelecommunicationsThe Art Of Great Communication CourseThe Seven Habits Of Highly Effective PeopleTime And Stress Management CourseTime Management CourseTraining/DevelopmentVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

People Managment

People Managment

: Expert

: Extreme - I love it!

:

More than 7 years

Operation

Operation

: Expert

: Extreme - I love it!

:

5-7 years

Result oriented

Result oriented

: Expert

: Extreme - I love it!

:

More than 7 years

Self Disciplined

Self Disciplined

: Expert

: Extreme - I love it!

:

More than 7 years

General/Office Administration

General/Office Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Cash Management / Profit and Loss (P&L)

Cash Management / Profit and Loss (P&L)

: Expert

: High

:

More than 7 years

Inventory Management

Inventory Management

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office suite

MS Office suite

: Expert

: Extreme - I love it!

:

More than 7 years

Revenue & Growth Optimization

Revenue & Growth Optimization

: Expert

: Extreme - I love it!

:

More than 7 years

Communication

Communication

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Relationship Management

Customer Relationship Management

: Expert

: Extreme - I love it!

:

More than 7 years

Quality Control

Quality Control

: Expert

: Extreme - I love it!

:

5-7 years

B2C/B2B Sales

B2C/B2B Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Full Sales Lifecycle Management

Full Sales Lifecycle Management

: Expert

: Extreme - I love it!

:

More than 7 years

Training/Development

Training/Development

: Expert

: Extreme - I love it!

:

More than 7 years

Strategic Planning

Strategic Planning

: Expert

: Extreme - I love it!

:

5-7 years

Staff Performance Enhancements

Staff Performance Enhancements

: Expert

: Extreme - I love it!

:

More than 7 years

Start-Up Operations

Start-Up Operations

: Expert

: Extreme - I love it!

:

5-7 years

Staff Training & Development

Staff Training & Development

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Business-oriented, Customer-oriented, Details-oriented

Online Presence

www.linkedin.com/in/ziadsobh

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