Basic Info

Ziad ElSharnouby

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Graphic designer at Freelancer

Experience Details

Graphic designer

Creative/Design/Art

Entry Level

N/A


Company Details

Freelancer

Egypt

N/A

Graphic Design

https://www.behance.net/ziadsharno20fa

Jan 2015 to present (1 year 11 months)
Warranty manager at Ezz Elarab (Volvo brand)

Experience Details

Warranty manager

Operations/Management

Manager

: -Worked closely with top management to establish repair rules and regulations to be implemented in accordance with Volvo warranty policy.
- Ordered and maintained 95% availability of spare parts for vehicle recalls and quality bulletins.
- Followed up on the closing up and documentation of warranty repair orders as to exceed standards set by Volvo warranty policy.
- Set up necessary documentation needed to facilitate warranty repair process by Volvo standards.
- Achieved 98% claim acceptance rate during employment duration and a claims monthly value of 700,000LE
- Achieved 92% recall and quality bulletin completion rates during employment period.
- Creating reports regarding warranty and technical issues.
- Set up training accounts and set schedules for non-technical staff on dealer training portal.


Company Details

Ezz Elarab (Volvo brand)

6 October, Egypt

More then 1000 employees

Automotive

http://www.ezz-elarab.com

Mar 2013 to Dec 2014 (1 year 9 months)
Customer service rep at Mobinil

Experience Details

Customer service rep

Customer Service/Support

Experienced (Non-Manager)

-best agent in my team from the first month.
-got promoted twice within 9 months.
-achieving KPI’s for every month.
-didn't commit any Critical quality mistake


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

mobinil.com

Feb 2012 to Nov 2012 (9 months)

Achievements


as a warranty manager:
-supervising engineers and technician in all warranty affairs..
- Ordered and maintained 95% availability of spare parts for vehicle recalls and quality bulletins.
- managing the highest profit gaining department in Ezz Elarab company
- Achieved 98% claim acceptance rate during employment duration and a claims monthly value of 700,000LE
- Achieved 92% recall and quality bulletin completion rates during employment period.
- Creating reports regarding warranty and technical issues (very technical awarness needed)


-best agent in my team from the first month.
-got promoted twice within 9 months.
-achieving KPI’s for every month.
-didn't commit any Critical quality mistake



in university:administrative manager for our team graduation project(13 persons) graduation project grade:excellent.

Education

Bachelor's Degree in Business (marketing-economics, ETC..)

Education Details

Bachelor's Degree

Business (marketing-economics, ETC..), accounting, IT(programming and networking)

Modern Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nile School

Egypt

2007

B / Very Good / 75 - 85%

N/A

Nile School
2007

Training and Courses

Training/Course Details

Graphic designing diploma

Mar 2016

YAT

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe FlashAutomotiveBusiness (marketing-economics, ETC..)CreativeCustomer ServiceCustomer Service RepDesignEnglishFootballGraphic DesignGraphic DesignerGraphic DesigningGraphic Designing DiplomaHTMLIT(programming And Networking)IllustratorIndesignInnovativeLeaderMS OfficeManagementManagerialMusicMusicalPhotoshopPresenterSupportSupportiveTelecommunicationsTennisVisual BasicWarranty Manager

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Photoshop

Photoshop

: Expert

: Extreme - I love it!

:

1-3 years

Illustrator

Illustrator

: Expert

: Extreme - I love it!

:

1-3 years

MS office

MS office

: Advanced

: Extreme - I love it!

:

5-7 years

Indesign

Indesign

: Advanced

: Extreme - I love it!

:

Less than 1 year

Visual Basic

Visual Basic

: Intermediate

: Medium

:

1-3 years

HTML

HTML

: Intermediate

: Medium

:

1-3 years

Adobe flash

Adobe flash

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: High

:

1-3 years

musical

musical

: Expert

: Extreme - I love it!

:

More than 7 years

Graphic designing

Graphic designing

: Expert

: Extreme - I love it!

:

1-3 years

automotive

automotive

: Advanced

: High

:

1-3 years

managerial

managerial

: Advanced

: High

:

1-3 years

Key Skills

Leader, Presenter, Creative, Innovative, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=329868739&trk=nav_responsive_tab_profilehttps://www.facebook.com/ziad.elsharnoubyhttps://twitter.com/sharnoobi

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