ZZ

ziad zakaria

Customer Service/Support

Badr City, Cairo, Egypt

Work Experience

  • Customer Service/SupportFull Time

    Xceed

    Dec 2023 - Jun 2024 -6 months

    Egypt , Cairo

    • Salesman & Cashier

      Plan-B

      • Job Details:Collect cost information and maintain an expenditure database. Follow-up of inventory from incoming and outgoing.

    • Technical Support

      Xceed

      • Job Details:Assisting users and providing technical support responding to users' inquiries and technical issues, whether through phone, email, or live chat. Diagnosing and troubleshooting problems, analyzing technical problems faced by users and providing effective and timely solutions. Installing and configuring software and hardware for users, ensuring they work correctly. Managing networks and systems, monitoring the performance of networks and systems, identifying potential issues.

      • Education

      • Bachelor's Degree in Information System

        New Cairo Academy

        Jan 2023 

      Skills

      • HTML5
      • CSS3
      • Bootstrap
      • JavaScript
      • SCSS
      • jQuery
      • Problem-Solving
      • Team Player
      • Independent worker

      Languages

      • Arabic

        Fluent

      • English

        Intermediate
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