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Ziad yusuf

Bank Teller at Cib

Alibrahimiyyah, Alexandria, Egypt

Work Experience

  • Bank TellerFull Time

    Cib

    Jan 2023 - Present -2 yrs, 5 months

    Egypt , Alexandria

    • Job Details:• Process all cash counter transactions accurately in accordance with the set objectives. • Complies with all relevant CBE regulations, banking laws, AML regulations, internal CIB policies, and code of conduct to maintain CIB’s sound legal position and mitigate potential risks." • Maintain zero cash shortages and excesses at the counter to ensure maximum control of the cash balance.
  • TeamleaderFreelance / Project

    Tanis

    Nov 2022 - Jan 2023 -2 months

    • Job Details:I used to manage a short-term outbound solar campaign. the team consisted of 10 members I personally interviewed and supervised to achieve as many solar sales as possible to US citizens in different states. I used Vicidial as a dialer and software for my project and i was able to prepare reports and dashboards, set team goals, and provide training sessions when necessary. throughout that time, we were able to meet client goals and went beyond their expectations. additionally, i have strong experience in how the BPO industry is run.
  • English recruiterFreelance / Project

    career community

    Sep 2022 - Nov 2022 -2 months

    • Job Details:• Hunting potential candidates and recruit them To USA and UK accounts according to their English proficiency
  • Ux Centers

    • Customer Support AdvisorFull Time

      Feb 2022 - Aug 2022 -6 months

      • Job Details:• Answering customers’ financial concerns and providing simple explanations for their bills • Troubleshoot customers’ equipment and deliver technical solutions • Recommend cost-effective options to get customers’ bills more affordable as it’s part of my call flow
    • Call Center AgentFull Time

      Jan 2022 - Aug 2022 -7 months

      Education

      • Bachelor's Degree in Buisness

        Faculty of Commerce - English Section

        Jan 2018 - Jan 2022 - 4 yr

      Skills

      • Operations Management
      • Microsoft Excel
      • Sales
      • Communication
      • Problem Solving
      • Finance

      Languages

      • English

        Advanced

      Training & Certifications

      • Certificate of completion - Data Strategy

        365 Data science·2022
      • Certificate of completion - Introduction to Data and Data Science

        365 data science·2022
      • Excel: Advanced Formulas and Functions

        LinkedIn·2022
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