ZM
ziad Mohamed mohy
Planning & Customer Success Section Head at Aromatic Herbs & Spices
6th of October, Giza, EgyptWork Experience
Planning & Customer Success Section HeadFull Time
Aromatic Herbs & Spices
Aug 2023 - Present -1 yr, 11 months
Egypt , Giza
- Job Details:Develop and implement comprehensive strategies to align the planning team with the company's targets and objectives. • Monitor and evaluate the performance of the planning team, ensuring efficiency and adherence to established goals. • Analyze data, compile reports, and deliver presentations to stakeholders, providing insights and recommendations for continuous improvement. • Build and enhance systems for order confirmation, planning systems, warehouse categorization, and overall supply chain operations. • Manage customer relationships throughout the sales process, from initial inquiries to order confirmation and beyond. • Act as the primary point of contact for customers seeking assistance, ensuring prompt and effective response to all inquiries. • Conduct regular follow-ups with customers, maintaining up-to-date customer information in the company's systems. • Maintain accurate records of purchased products, deliveries, and invoices for seamless customer experience. • Develop and implement logistics plans to meet targets efficiently. • Create forecasts, manage inventory levels, and analyze supply chain performance metrics to identify areas for improvement. • Identify and mitigate potential supply chain risks, such as production delays, inventory shortages, or demand surges, through proactive planning and contingency measures. • Execute and follow up on inventory planning, demand planning, production planning, and material planning to ensure optimal resource allocation and timely fulfillment of customer orders.
Senior planning specialistFull Time
Giza Seeds & Herbs
Jan 2023 - Jul 2023 -6 months
- Job Details:Day to day responsibility for the Planning team. • Work with management team to support strategic and operations planning. • Maintaining and reporting on Key Performance Indicators on Planning adherence, WIP monitoring, Work Center Utilization, planning backlog, master data accuracy, customer backorder and lead time and schedule attainment. • Keeps an open line of communication with the Planning group, Leads, Production Managers and Expeditors daily. • Establish long-term production schedules and inventory analysis reports. • Lead production team consisting of supervisors, stockroom and material process leaders to ensure master schedule and customer deliveries are met. • Following up on material requirements planning, capacity planning, and production activity control. • Analyzes sales forecasts to determine short- and medium-term requirements for production resources. • Ensuring close collaboration with Supply Chain related departments to prioritize and communicate on supply planning manufacturing issues (demand vs supply planning gaps, backorder issues, unplanned events like demand reductions/increases).
Education
Bachelor's Degree in mechanical engineering production department
Helwan UniversityJan 2018