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Ziad mohamed El-badrawi

Business Development Specialist at Newborn Town (MICO LIVE MENE TEAM)

Nasr City, Cairo, Egypt

Work Experience

  • Business Development SpecialistFull Time

    Newborn Town (MICO LIVE MENE TEAM)

    Mar 2022 - Present -3 yrs, 3 months

    Egypt , Cairo

    • Job Details:Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.  Analyzing and expanding business operations toward sustained growth.  Performing competitor analysis toward obtaining an increased market share.  Identifying new clients by researching and creating networking opportunities.  Bilingual languages skills.
  • Operation Support SpecialistFull Time

    Philip Morris International Tbtd / Teleperformance Egypt

    Nov 2021 - Mar 2022 -4 months

    Egypt , Cairo

    • Job Details: Establish and enforce department regulations, guidelines and timelines with customers.  Complete customer requests with a sense of urgency.  Coordinate the design, development, testing, and deployment of business solutions.  Communicate with current and potential clients, listen attentively to concerns and respond with a resolution according to company guidelines.
  • User & live Operations Specialist / Agencies Management SpecialistFull Time

    JOYY Inc. (BIGO US Team)

    Sep 2019 - Aug 2020 -11 months

    Egypt , Cairo

    • Job Details:Developing strong relationships with hosts and agencies also connecting with key business executives and stakeholders, preparing performance reports.  Manage the event/promotions schedule, identify potential issues or obstacles, raise flags and find the best ways to approach them.
  • Customer Service AgentFull Time

    Raya Contact Centre - Etisalat UAE

    Sep 2018 - Aug 2019 -11 months

    Egypt , Cairo

    • Job Details:Provide Technical Support. Assist Customers over the Telephone, email and via live chat.  Respond to customer queries in a timely and accurate way.  Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).  Assist in training junior Customer Support Representatives.
  • Education

    • Bachelor's Degree in Arts

      Ain Shams University (ASU)

      Jan 2014 - Jan 2018 - 4 yr

    • High School - Thanaweya Amma

      El Nozha Language School

      Jan 2011 

    Skills

    • Business Development
    • Sports
    • Business Planning
    • Customer Service
    • Marketing
    • Digital Marketing
    • Project Management

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Beginner
    • Chinese

      Beginner

    Training & Certifications

    • Web Development

      Russian Cultural Center Egypt·2017
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