Ziad Bakry

Training and Development Specialist

• Job Details:designed and delivered custom training programs improving staff efficiency by 20%. trained over 150+ employees on customer service, communication, and conflict resolution. developed engaging materials and e-learning resources, improving knowledge retention. implemented evaluation systems to measure training effectiveness and growth.

trainer

• Job Details:conducted on-site training for service providers in multiple high-profile malls. trained external contractors to meet strict service and safety standards. facilitated soft skills workshops enhancing teamwork and professionalism. improved service provider evaluation scores by 25% through tailored training plans.

content creator & video editor

• Job Details:produced and edited 100+ educational and documentary videos with 50k+ views. self-filmed and scripted high-quality content as both a profession and hobby. trained small creative teams in video editing, storytelling, and production workflows.