Ziad Helmy

Idh

• Talent Acquisition, OD & Employer Branding ManagerFull Time

  Dec 2023 - Present -1 yr, 6 months
• Hr Business PartnerFull Time

  Aug 2022 - Dec 2023 -1 yr, 4 months

  Egypt , Cairo

Orange Egypt

• HR Business PartnerFull Time

  Jun 2020 - Jul 2022 -2 yrs, 1 month

  Egypt , Cairo
• Manager, Channel Development - Direct ChannelFull Time

  Oct 2018 - May 2020 -1 yr, 7 months

  Egypt , Cairo

  • Job Details:• Collaborate with the customer experience team to enhance the customer journey & experience in the NS channel. • Regularly visit the shops nationwide with the regional managers to assess the areas of development per region to enhance the performance of the regional outlets. • Collaborate with the marketing team to develop customized offers for the customer's segment served & approached by the channel. • Discuss performance progress against assigned sales, quality targets and discuss the development areas & recommend action plans along with areas heads & regional managers. • Ensure the consistency of all the channel outlets in different terms as the: look & feel, display, communication plans, merchandising, customer journey, logistics management, target setting, etc… • Conduct business reviews with the regional heads and directors & discuss their suggestions to build more effective communication channels, provide insight for the improvement of the sales operation and activity performance. • Develop relevant driving & remuneration plans for the channel to improve the effectiveness of the Sales function & to ensure profitability. • Developing the stock levels forecasting criteria to ensure efficient operations. • Enhancement & creation of the needed new processes to eliminate operational obstacles facilitate the workflow & increase operational efficiency. • Responsible for the channels expansions planning in alignment with regional management. • Review market analysis to determine customer needs & keep abreast of market trends and monitor competitors’ activities. • Responsible for developing & creating innovative & advanced training programs for the channel sales force & executives in alignment with the HR department. • Recommend the needed development for the system applications to the relevant Systems Development team. See less
• District Sales ManagerFull Time

  Mar 2017 - Sep 2018 -1 yr, 6 months

  Egypt , Cairo

  • Job Details:Key Responsibilities: * Financial: -Monitoring the Area P&L. * Sales: -Monitoring sales performance per store & individually as well to assure full adherence to both short term & long term sales plan. * Customer: -Monitoring overall customer satisfaction through enhancing the results of NPS (Net Promoter Score), IVR survey & Maintaining the Service Level at the channel in accordance with Orange required standards. * Operation: -Report & eliminate any / all obstacles that might affect the stores performance. -Auditing the assigned stores in all aspects of the operation (cash, inventory, customer service, branding, back office and archiving). -Remote management of day to day stores’ operations. -Stores visit and support through effective consulting /operation Audit. * People: -Lead, motivate & inspire team members to achieve the channel objective. -Develop staff members through ongoing training & one to one. -Responsible for hiring the best calibers. -Product knowledge enhancement /training /observation. * Productivity: -Achieving closure rate. -Achieving increase of the footfall. -Ensure the best utilization of our resources.
• Deputy Branch ManagerFull Time

  Nov 2015 - Feb 2017 -1 yr, 3 months

  Egypt , Cairo

  • Job Details:* Build team spirit and staff loyalty at the customer center. * Coordinate staff training and assign clear individual objectives. * Validate equipment orders and control the stock levels. * Achieve the team’s assigned strategic sales targets. * Ensure that Orange culture are properly communicated & put in action. * Ensure effective daily briefing. * Improve shop visit report result. * Handle major customers’ problems and propose permanent solutions. * Ensure providing high level of service. * Manage, develop, support and assess staff to provide a high level of service. * Maintain company’s image. * Report all practices and suggestions resolution to existing problems. * Increase customer satisfaction and loyalty. * Handle the customer center's administrative work (time sheets, staff schedules, etc.). * Issue weekly sales reports for the customer center. * Ensure appropriate service is constantly given to all customers. * Ensure the quality of delivering consumer and enterprise customer service activities.
• Lead, Customer CenterFull Time

  Jun 2014 - Oct 2015 -1 yr, 4 months

  Egypt , Cairo

  • Job Details:* Ensure appropriate service is constantly given to all customers. * Ensure the quality of delivering consumer and enterprise customer service activities. * Handling variance reports and taking corrective and preventive actions. * Motivate staff members to up-sell and cross-sell Orange products & services. * Provide support, guidance and solutions to the team. * Manage and develop team’s performance. * Performing coaching sessions. * Performing monthly one on one to team members. * Handling the cash end of day processes and delivering * Adherence to all cash operation policies & procedures. * Delivery of all the assigned tasks on time. * Follow up the merchandising team. * Follow up the archiving team.
• Senior Specialist, Customer CenterFull Time

  Mar 2011 - May 2014 -3 yrs, 2 months

  Egypt , Cairo

  • Job Details:* Ensure appropriate service is constantly given to all customers. * Ensure the quality of delivering consumer and enterprise customer service activities. * Handling variance reports and taking corrective and preventive actions. * Handling the cash end of day processes and delivering * Adherence to all cash operation policies & procedures. * Delivery of all the assigned tasks on time. * Improve shop visit report result. * Follow up the merchandising team. * Ensure that Mobinil culture are properly communicated & put in action.
• Customer Service RepresentativeFull Time

  Sep 2009 - Feb 2011 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:* Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. * Attracts potential customers by answering product and service questions. * Suggesting information about other products and services. * Introduce Mobinil value added services and products. * Handle escalation inbox * Member of the briefing team. * Joined First Class department (High Value Segment)