Zeyad Gamal eldeen Salem

Workforce data Analyst supervisorFull Time

• Job Details:• Handling workforce task and supervise a team of 10 workforce agents to oversee staffing and attendance. • Data analytics, KPIs, Scheduling, forecasting. • Reporting for our client Apple.

Regional Data Analyst supervisorFull Time

• Job Details:• Clients: Motorola, Samsung, Argos, PlayStation, Clarks, Homedics, Mathworks, Targus. • Client tools training. • Staff training. • Analyze data. • Create forecast reports for clients and company. • Creating data reports for clients and company. • Designing and developing new reports. Data Analysis which includes: • Handling new hires, movers, leaver’s profiles on ADA+ system. • Updating attendance and using EWFM. • Creating reports and maintaining data support. • Creating process sheets for reports according to ISO standards. • Strong knowledge of MS Office. • Data analytics, KPIs, Scheduling, forecasting, Macros, telephony systems.

Shift ManagerFull Time

• Job Details:• Asset employees with customer's inquiries. • Employees’ attendance. • Maintain professional contact with United States office • Training for new hires. • Making flight and hotel bookings for groups. • Calling banks for credit cards verification. • Handling emails on company's CS & Authorization emails. • Check fares on company's website www.airfare.com and make comparison with other websites. • Calculate commission and check penalties from airline. • Amadeus expert for ticketing, changes, cancellation.