Zeyad Mohamed Omar

QA-QC Specialist at Food Line

Giza, Egypt

Food Line

Jan 2025 - Present -5 months

Egypt

Job Details:Conduct daily quality inspections throughout production process to ensure compliance with international food safety standards and regulations. Monitor critical control points (CCPs) according to HACCP plan, documenting findings to drive continuous improvement initiatives. Perform sensory evaluations and physical testing of finished products to verify adherence to quality specifications. Collaborate effectively with cross-functional teams (production, R&D) to implement timely corrective actions for process deviations. Maintain accurate and detailed quality records and prepare comprehensive reports for management review.

Telecom Egypt Company

Jul 2023 - Sep 2024 -1 yr, 2 months

Egypt

Job Details:Led and motivated a team of 5 customer service representatives, achieving a 95% customer satisfaction rating through effective coaching and performance management. Identified process bottlenecks and implemented improvements that reduced average issue resolution time by 15%. Developed and delivered comprehensive training materials for new team members, ensuring rapid onboarding and skill development. Managed conflict resolution and complex customer escalations with a focus on systematic problem-solving and maintaining positive customer relations. Utilized data analysis tools to identify service trends, generating insights that informed recommendations for service enhancements.