ZY

Zeyad Yasser

Customer Service at Wadi Group

Work Experience

  • Customer Service

    Wadi Group

    Oct 2024 - Present -8 months

    • Job Details:Effectively manage the company's facebook page by monitoring and responding to customer messages. Accurately process and execute customer orders using the oracle system. Input and record customer deposits into the system, ensuring data accuracy. Contribute to quality assurance by preparing and reviewing relevant documents in collaboration with the direct manager.
  • Sales Person

    Lipton

    Aug 2023 - May 2024 -9 months

    • Job Details:Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing and submitting sales contracts for orders. Answering client questions about credit terms, products, prices, and availability. Visiting clients and potential clients to evaluate needs or promote products and services.
  • Team Leader

    Ashal Mobile Application

    Sep 2022 - Jul 2023 -10 months

    • Job Details:Negotiate contract terms with the partners such as the commission. Monitor performance and tracing sales target of the team. Ensure achieving the monthly target. Monitor, guide and manage the team for optimum performance. Management for reporting and support.
  • Customer Service

    Ashal Mobile Application

    Sep 2021 - Sep 2022 -1 yr

    • Job Details:Resolve product or service problems by clarifying the customer’s complaint. Provide customer support when consumers have questions or problems with their orders, delivery or payment. Ensuring that customers are satisfied with products or services. Following up with clients or customers to check that they are still satisfied with any purchases.
  • Education

    • Bachelor's Degree in Supply Chain in Action

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2025 

    • Bachelor's Degree in Business Administration

      Damanhour University

      Jan 2023 

    Skills

    • Decision Making
    • Leadership
    • Computer Skills
    • Creativity
    • Negotiation
    • Sales expertise
    • problem solving skills
    • Highly self-motivated
    • fast learner
    • work under pressure
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