ZY
Zeyad Yasser
Customer Service at Wadi Group
Work Experience
Wadi Group
Oct 2024 - Present -8 months
- Job Details:Effectively manage the company's facebook page by monitoring and responding to customer messages. Accurately process and execute customer orders using the oracle system. Input and record customer deposits into the system, ensuring data accuracy. Contribute to quality assurance by preparing and reviewing relevant documents in collaboration with the direct manager.
Lipton
Aug 2023 - May 2024 -9 months
- Job Details:Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing and submitting sales contracts for orders. Answering client questions about credit terms, products, prices, and availability. Visiting clients and potential clients to evaluate needs or promote products and services.
Ashal Mobile Application
Sep 2022 - Jul 2023 -10 months
- Job Details:Negotiate contract terms with the partners such as the commission. Monitor performance and tracing sales target of the team. Ensure achieving the monthly target. Monitor, guide and manage the team for optimum performance. Management for reporting and support.
Ashal Mobile Application
Sep 2021 - Sep 2022 -1 yr
- Job Details:Resolve product or service problems by clarifying the customer’s complaint. Provide customer support when consumers have questions or problems with their orders, delivery or payment. Ensuring that customers are satisfied with products or services. Following up with clients or customers to check that they are still satisfied with any purchases.
Education
Bachelor's Degree in Supply Chain in Action
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2025
Bachelor's Degree in Business Administration
Damanhour UniversityJan 2023