Zeyad Tamer Helmy
Customer Support Representative at Teleperformance
Cairo, EgyptWork Experience
Customer Support Representative
Teleperformance
Jul 2023 - Present -5 months
Egypt
- Job Details:Handled inquiries and provided professional support to customers regarding service issues and account concerns. Addressed customer complaints effectively and escalated technical cases to relevant departments when needed. Recorded all interactions using internal systems ensuring accuracy and data consistency.
Royaal Doors Company
Feb 2021 - Apr 2023 -2 yrs, 2 months
Egypt
- Job Details:Managed incoming and outbound calls with clients, promoting products and providing quotations. Received and tracked customer complaints, offering solutions and following up on satisfaction. Maintained sales and client data on internal systems, ensuring up-to-date records. Educated customers about door products, specifications, and after-sale service. Coordinated between clients and production to ensure accurate order handling and delivery timelines.
Education
Bachelor's Degree in Financial Accounting
Cairo University (CU)
Skills
- Accounting
- Finance
- Accounts Receivable
- Time Management
- Problem Solving
- Advanced Microsoft Office
- Financial documentation
- Data Entry Accuracy
- CRM Systems Handling
- Customer service excellence
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Languages
Arabic
FluentEnglish
Advanced