ZM

zeyad mohamed

Client Service Representative at Freelance

Cairo, Egypt

Work Experience

  • Client Service Representative

    Freelance

    Jan 2023 - Present -2 yrs, 6 months

    Egypt

    • Job Details:Resolved 1,000+ support tickets related to gaming accounts, in-game purchases, and technical issues. Delivered bilingual (EN/AR) support via chat and email. Maintained a 90%+ satisfaction rate across various platforms. Assisted users with Roblox, Fortnite, and Steam issues (except football games).

  • Customer Support Representative

    Jan 2023 - Jan 2024 -1 yr

    • Job Details:Responded to customer inquiries across multiple e-commerce platforms. Helped with order tracking, refunds, and account issues. Provided product guidance and solved complaints efficiently.

    • Education

    • Bachelor's Degree in Information Systems

      University of Engineering and Technology

      Jan 2023 - Jan 2027 - 4 yr

    Skills

    • CRM systems (Zendesk, Freshdesk)
    • Google Workspace
    • Project Management Tools
    • Excellent communication skills
    • Detail-oriented
    • Motivated

    Languages

    • Arabic

      Fluent

    • English

      Advanced
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