Zeyad Elagroudy

Operations Analyst

• Job Details:Reduced customer complaints by applying data analysis techniques to identify root causes and recommend targeted operational improvements. Led the water filter project from initiation to implementation, using multiple criteria decision analysis (MCDA) to evaluate and select the most efficient solution across branches. Designed and implemented a performance management system model for the HR department, aligning key KPIs with business objectives. Automated data input and results analysis processes using VBA macros and Python scripts, significantly reducing manual workload, and improving reporting accuracy. Conducted survival analysis on employee data to identify factors contributing to high turnover, resulting in data-driven retention strategies that improved employee stability.