Zeyad abdelagabar

Real Time Analyst

• Job Details:Monitoring and analyzing data to employee activities, call volumes and service levels to meet the SLA and to reach the hit-rate target.

Associate Account Management

• Job Details:Customer care agent airline customer care agent at Sutherland. Subject matter expert (support in complicated and challenging cases for customer care agents and coaching them with the correct procedure).

Tele Sales Agent

• Job Details:Promoting customers to fix their credit score with a specialized agency that helps in credit repair. Helping customers to identify and dispute inaccuracies, errors, or questionable items on a customer credit report with the goal of improving customers credit score.