Zeyad Thabet
Production Supervisor at ADEC Innovations
6th of October, Giza, EgyptWork Experience
SME Lead (Acting as Operation Manager)Full Time
UX centers
Aug 2018 - Jan 2022 -3 yrs, 5 months
Egypt , Alexandria
- Job Details:Manage SMEs (KPIs, schedule, salaries, motivation) and follow-up the action plans on Account level Prepare and present Account’s performance on a Quarterly basis to Management, develop and implement action plans Meet with the SMES on a regular basis to brief them about their performance and collect their feedback Ensures all client’s KPI’s are met by ongoing improvement of performance through proper quality assurance management
Education
Ba in business administration
Cairo University (CU)Jan 2021 - Jan 2025 - 4 yr
High School - Thanaweya Amma
sidi gaber language schoolsJan 2004
Achievements
Top performer year to date in Vodafone UK (PAYG Dept.) Top performer in Sutherland Global (Du program) Assumed Subject Matter Expert (S.M.E) and floorwalker on loan in Sutherland and Vodafone Assumed Team leader role (PM) Performance Manager in Vodafone SME lead (acting as operation manager) in uxcenters as SMEs had different job description than normal as they are the coaching supervisors responsible for all external KPIs Yellow belt Six Sigma (Linkedin) Green belt Six Sigma (Linkedin)
Skills
View More
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Six sigma yellow
Linkedin·2022Six Sigma Green Belt
Linkedin·2022Airline cabin crew
IATA·2013