Basic Info

Alaa Zewail

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Maintenance Engineer at Schindler Ltd

Experience Details

Senior Maintenance Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

1- Setting action plans to increase MTBC ( Mean Time Between Callbacks).
2- Setting technicians and engineers annual objective.
3- Setting budget for fully comprehensive contracts.
4- Setting manpower capacity plan according to new installations forecast and retired employees.
5-KPIs analysis.
6- Following up customer aging.
7- Following up offers on hands execution.
8- Execute complex modernization and repairs process.
9- Following up customer complaints.


Company Details

Schindler Ltd (multinational)

Cairo, Egypt

N/A

Engineering Services

N/A

Jan 2015 to present (2 years 11 months)
Maintenance Engineer at Schindler Ltd

Experience Details

Maintenance Engineer

Installation/Maintenance/Repair

Entry Level

1- Optimize zone staffing of over 50 service technicians by planning personnel needs
including route organization workloads and training.
2-Execute leadership to technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.
3-conduct periodical inspections ensuring fullfilment and customer satisfaction
4- Manage and follow up customers’ claims and complaints.
5- Plan, supervise, and follow up preventive and corrective maintenance schedules for over
500 units in reputable sites such as: Cairo tower, Intercontinental Semiramis, Four seasons,
and Conrad hotels.
6- Review, control and approve all concerns related to workers under one’s supervision (i.e.
time sheets, expenses, leaves …. etc).
7- Diagnose breakdown problems, analyze causes “using electrical wiring diagrams”,
recommend solutions, and set up corrective actions.
8- Manage problem solving of sick units.
9- Execute complex modernization and repairs process


Company Details

Schindler Ltd (multinational)

Cairo, Egypt

N/A

Engineering Services

N/A

Mar 2010 to Jan 2015 (4 years 10 months)

Education

Bachelor's Degree in Electrical power and machine

Education Details

Bachelor's Degree

Electrical power and machine

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2004 - 2009
This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicDetails-orientedElectrical Power And MachineEngineering ServicesEnglishEntrepreneurHandles StressInstallationInternet ResearchMaintenanceMaintenance EngineerMaintenance, Operation, RepairMotor DriversPLC SoftwareProblem SolverProject ManagmentRepairSchindler LtdSenior Maintenance EngineerTeam LeaderTeam PlayerTroubleshooting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Internet Research

Internet Research

: Advanced

: High

:

5-7 years

motor drivers

motor drivers

: Advanced

: Extreme - I love it!

:

5-7 years

PLC software

PLC software

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Troubleshooting

Troubleshooting

: Expert

: Extreme - I love it!

:

5-7 years

Team Leader

Team Leader

: Expert

: Extreme - I love it!

:

5-7 years

Project Managment

Project Managment

: Expert

: Extreme - I love it!

:

5-7 years

Maintenance, Operation, Repair

Maintenance, Operation, Repair

: Advanced

: High

:

5-7 years

Key Skills

Problem Solver, Details-oriented, Handles Stress, Entrepreneur, Team Player

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