Zenah Chaban

Administrative Secretary

• Job Details:Manage and maintain executives' schedules, appointments, and travel arrangements. Arrange and coordinate meetings, conferences, and events. Prepare reports, presentations, and other documents as requested. Conduct research and compile data to prepare documents and brief executives for meetings. Assist in the preparation of meeting agendas and take minutes during meetings. Coordinate executive team activities, including departmental meetings and team building events. Maintain an organized filing system of paper and electronic documents. Uphold a strict level of confidentiality and discretion in all interactions.

Field Application and Sales Specialist

• Job Details:Researched, identified and qualified clinics, laboratories and hospitals within the UAE for fit with different genomic solutions. Effectively promoted and educated targeted physicians and HCPs on the use of our products through one-on-one meetings and group presentations. Carried out the validation of calibrated instruments at the customer's site and provided appropriate training to customers on product usage and maintenance. Provided ongoing technical assistance to customer issues and ensured that the customer has properly received resolution. Worked cross-functionally with sales to support implementation process. Effectively verified PCR kits test performance for DHA evaluation requirements.

Field Application Specialist

• Job Details:Provided technical training and support to customer laboratories during the evaluation and implementation process. Followed normal standard of work for documentation for customer complaint handling and customer interactions to ensure total customer satisfaction. Provided ongoing technical assistance to customer issues and ensured that the customer has properly received resolution. Effectively prepared documentation to enhance technical bulletins, user guides, procedures, and technical manuals involving software or applications.