Basic Info

Ahmed AbouZekry

3 years

Cairo Governorate, Egypt

High School

Experienced

Work Experience

Trainer at Teleperformance Egypt

Experience Details

Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Language Academy Trainer
Responsible for Training the candidates who were rejected by the HR over language issues. The training includes pronunciation practice and fluency improvement as well as interview preparations.
Also, as a language trainer, a part of the job was to attend the HR interviews to assess and evaluate the language of the candidates to decide whether they should be hired, trained for language, or rejected.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other, Outsourcing/Offshoring , Telecommunications

https://www.teleperformance.com/en-us/egypt

May 2016 to present (7 months)
Supervisor at Not courses

Experience Details

Supervisor

Education/Teaching, Training/Instructor

Manager

Manage and supervise the teachers, make sure that they have all the facilities that they need to deliver the course as well as making sure that they follow the mandated curriculum. another part of the job was to manage the administrative tasks related to the teachers, like the schedule and the payroll and the LOAs as well as the deductions


Company Details

Not courses

Cairo, Egypt

101-500 employees

Education

notcourses.com

Feb 2016 to May 2016 (3 months)
English Teacher at Not courses

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Entry Level

as an English teacher, My job was to deliver an English course to adults and young adults. the course included accent training, listening training, presentation skills training.


Company Details

Not courses

Cairo, Egypt

101-500 employees

Education

notcourses.com

Jun 2015 to Feb 2016 (8 months)
Customer Service Rep. at Teleperfomance Egypt

Experience Details

Customer Service Rep.

Customer Service/Support

Experienced (Non-Manager)

Responsible for answering general inquiries related to the plans, offers and promotions, Handling billing complaints and service activations, and providing technical support for network related issues.


Company Details

Teleperfomance Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

teleperformane.com

Jun 2013 to Jan 2015 (1 year 7 months)

Achievements


I was able to help the trainees get hired by raising their level of language to meet the standards that the clients require


I was able to take on the responsibilities of the branch manager while the position was vacant and till it was filled. which included admin work, handling complaints of trainees and customers, front office work and facilities maintenance


i was able to get promoted over more experienced and more senior teachers


lowest AHT (average handling time), which enables me to take the most calls on the floor. to the point one month, i alone took 3% of the volume of calls that came to the account.


in the university, i was able to bring an international student activity to the university by being on the founding team. i was able to build both presentation and social media team and help them be autonomous, those teams are still operating successfully till this day

Education

BA in business administration

Education Details

BA

business administration

Tanta University, Egypt

Not specified

N/A

N/A

Tanta University
2009 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sadek El Rafie Military school

Egypt

2008

A / Excellent / 85 -100%

N/A

Sadek El Rafie Military school
2008

Certifications

Certificate details

certificate of achievement

Dec 2009

97 out of 100

N/A

N/A

American University in Cairo

N/A

Certificate details

Certified language academy trainer

May 2016

N/A

N/A

N/A

teleperformance egypt

N/A

Training and Courses

Training/Course Details

train the trainer

May 2016

teleperformance Egypt

TTT was to prepare me for training adults in the customer service feild

Training/Course Details

Presentation skills

Feb 2013

Enactus egypt

N/A

This profile is fresh!
Last update 30 days ago.

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Profile Skills and Keywords

AdaptiveAmerican TVAnalyticalAndroid PhonesArabicAward ShowsBusiness AdministrationBusiness Services - OtherCertificate Of AchievementCertified Language Academy TrainerConsumer ServicesCustomer ServiceCustomer Service Rep.EducationEnglishEnglish TeacherEnglish TeachingFlexibleGoogle ProductsInteractiveInternet ResearchLeaderMicrosoft OfficeOffshoringOutsourcingPhonesPresentation SkillsPresenterPublic SpeakingSupervisorSupportTabletsTechnology NewsTelecommunicationsTeleperfomance EgyptTeleperformance EgyptTrain The TrainerTrainerTraining

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

google products

google products

: Expert

: Extreme - I love it!

:

More than 7 years

android phones

android phones

: Advanced

: Extreme - I love it!

:

3-5 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

More than 7 years

Fields of Expertise

training

training

: Advanced

: Extreme - I love it!

:

1-3 years

English Teaching

English Teaching

: Advanced

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: High

:

1-3 years

public speaking

public speaking

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Presenter, Flexible / Adaptive, Interactive

Online Presence

facebook.com/ahmed.a.rehim7imooO_o

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