Basic Info

Zeinab Youssef

10 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Office manager at Telecom Egypt

Experience Details

Office manager

Administration

Experienced (Non-Manager)

N/A


Company Details

Telecom Egypt

Cairo egypt, Egypt

More than 1000 employees

Telecommunications

www.te.eg

Jan 2014 to present (3 years 3 months)
Managing Director Assistant (Present) at TEDATA

Experience Details

Managing Director Assistant (Present)

Administration

Experienced (Non-Manager)

• Managing Director Assistant (Present)
Job Description:
 High level of organizational skills including experience research, prioritizing and coordinating schedules and resources on a broad range of tasks.
 Ability to maintain confidentiality, diplomacy and discretion in all dealings.
 Superior project management skills to effectively balance multiple priorities.
 Handle multiple responsibilities, and ability to coordinate and/or supervise diverse administrative functions applying knowledge of office/business practices and procedures.
 Proactively seek to optimize the Managing Director time, making recommendations regarding internal workflow and streamlining company operations.
 Ability to think strategically, “big picture" recognizing impact of decisions on the company and pay attention to details.
 Communicate clearly and concisely (verbal and written) and know what, when and how to communicate depending on audience and subject matter (sensitivity and timing).
 Prepare reports and oral and written correspondence, assist in translations.
 Answer, screen phone calls, review and filter incoming and outgoing mail and documents and follow up with all levels of contacts, ensure a timely flow of information.
 Extensive calendar management and coordination of meetings and events.
 Arranging travel & accommodation, and expense reimbursements for staff and checking compliance with appropriate procedure.
 Considerable independence in decision-making on management matters delegated from MD in several/ different areas.
 MD`s budget and ensure proper guidance.
 To handle VIP complaints and prepare needed correspondence with very professional problem solving skills and abilities.
 To manage committees / weekly management meeting in terms of preparing agenda, minutes of meeting and follow up on agreed upon action items.
 To follow up with all pending issues and ensure their closure.

• I started working at TE-Data as customer service and sales representative since August 2009.
• I joined planning and performance unit- Data Cleansing project.
Task Description:
 Monitor agent's performance and apply needed coaching.
 Preparing schedules, vacations and breaks.
 Provide required training.
 Coordinate between TE Data management and Telecom-Egypt to ensure the agreement updates and handle problems.
 Provide detailed, clear and professional performance feedback about agents - data - updates.
 Handle applications and PCs problems with concerned Departments.


Company Details

TEDATA

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

WWW.TEDATA.NET

Aug 2009 to present (7 years 8 months)
TE CEO office manager at Telecom Egypt

Experience Details

TE CEO office manager

Administration

Manager

N/A


Company Details

Telecom Egypt

Giza, Egypt

More than 1000 employees

Telecommunications

www.te.eg

Mar 2016 to present (1 year 1 month)
Teacher (volunteer) at Injaz

Experience Details

Teacher (volunteer)

Education/Teaching, Training/Instructor

Student

Injaz Egypt is a non-profit organization that is a volunteer-based education program with a mission to inspire, empower and prepare Egyptian youth.


Company Details

Injaz

Cairo, Egypt

101-500 employees

Education

injaz-egypt.org

Apr 2013 to Apr 2013 (1 month)
Consumer collection specialist at Vodafone

Experience Details

Consumer collection specialist

Customer Service/Support

Entry Level

Vodafone Egypt
Achievements:
• I Joined Vodafone Egypt since May 2007 as customer service representative.
• Chosen to support Vodafone Cash project as a loan.
• Finally transferred to credit control & Risk management as consumer collection specialist.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

WWW.VODAFONE.COM.EG

Jan 2007 to Jul 2009 (2 years 6 months)
Teacher at Play school nursury (student activity)

Experience Details

Teacher

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Play school nursury (student activity)

Giza, Egypt

N/A

Jan 2005 to Jul 2007 (2 years 6 months)
International account advisor. at Amecho -Tech. call center (student activity)

Experience Details

International account advisor.

Customer Service/Support

Student

N/A


Company Details

Amecho -Tech. call center (student activity)

Cairo, Egypt

N/A

May 2004 to Apr 2006 (1 year 11 months)

Education

Bachelor's Degree in English

Education Details

Bachelor's Degree

English

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2002 - 2006
Bachelor's Degree in English Literature

Education Details

Bachelor's Degree

English Literature

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dar El S`ada language School

Egypt

2001

A / Excellent / 85 -100%

N/A

Dar El S`ada language School
2001

Certifications

Certificate details

PCT: Professional Certified Trainer

Jan 2014

N/A

N/A

N/A

American University in Cairo

- This course provides practic

Training and Courses

Training/Course Details

Human resources essentials course

Jan 2014

American chamber of Commerce in Egypt

N/A

Training/Course Details

Project Management Diploma

Aug 2015

Riti Institute

N/A

Training/Course Details

Data Analysis and Reporting Techniques

Jun 2015

First Training Center

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AdministrationArabicBusiness-orientedCommunicatorConsumer Collection SpecialistCreativeCustomer ServiceData Analysis And Reporting TechniquesE-commerceEducationEnglishEnglish LiteratureFrenchHard WorkerHuman Resources Essentials CourseInternational Account Advisor.InternetLeaderMUSICManaging Director Assistant (Present)Microsoft OfficeOffice ManagerPCT: Professional Certified TrainerProject Management DiplomaREADINGSalesSupportTE CEO Office ManagerTRAVELTeacherTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

ADMINISTRATION

ADMINISTRATION

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Expert

: Little

:

1-3 years

customer service

customer service

: Expert

: Little

:

1-3 years

Key Skills

Leader, Business-oriented, Communicator, Hard worker, Creative

Online Presence

https://www.facebook.com/zoz0o0o

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