ZO
Zeinab Osman Abdalla
Network Administrator
Maadi, Cairo, EgyptWork Experience
Education
Bachelor's Degree in Information Technology
Alzaiem Alazhari UniversityJan 2010
Skills
- Inbound & Outbound Call Management
- Customer Service Excellence & First-Contact Resolution
- Active Listening, Empathetic Communication & Conflict Resolution
- Performance Metrics & KPI Achievement
- CRM Systems & Database Management
- Ticketing & Complaint Management Systems
- Upselling & cross-selling techniques
- Identifying Customer Needs & Offering Solutions
- Customer Trust & Loyalty Building
- Service Quality Monitoring
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Languages
Arabic
FluentEnglish
Intermediate