zeinab Ghanem

Onboarding ConsultantFull Time

• Job Details:All business processes are conducted in French and English. • Initiate contact with customer post-sale in EMEA region. • Conduct with the customer to learn about their needs and unique business problems. • Provide guidance to customer while they build and test their use case. • Provide support on 2nd party integrations with DocuSign, including Salesforce (Gen/Neg), Dynamics, and SharePoint. • Monitor KPIs like Consumption Pacing (CP) to ensure that the customer is using the tool with ease and with no issues. • Ensure that the customer reached the CP target within 90 days after signing their contract with DocuSign. • After completion, I handoff the project to the account executive so that future DocuSign teams can efficiently assist. • Share best practices to deliver the desired outcomes. • Identify escalations and risks. • Collaborate internally and share knowledge across team and subject stakeholders.

Digital Marketing SpecialistFull Time

Resources ManagerFull Time

• Job Details:• Achieve leads utilization, prospecting and sales revenue targets. • Implement business development plans and identify all business opportunities to increase sales volumes and market share. • Offer the company services in the most presentable manner and educate prospective clients about the company services portfolio. • Open communication channels with key decision-makers and stakeholders Via Calls, Emails and any other professional networking platforms • Setup and attend client meetings and create sales proposals. • Maintain sales funnel log and ensure continuous follow up on prospects accounts. • Negotiate and close sales deals with prospective clients. • Research on client needs business trends, competition and market dynamics. • Work & cooperate with other sales and marketing teams. • Drives customer success by accelerating deployment of the company based solutions. • Provide technical support to internet users by analysing all problems raised by the Clients. • Respond to all client inquiries and issues, and ensure first ticket resolution, take ownership of client issues and perform timely follow-ups to ensure issue resolution. • Concisely document all issues and resolutions. • Providing training and mentoring new resources agents.