Zeinab Mohamed Galal

Senior Blended customer care agentFull Time

• Job Details:Overall responsibility encompasses & the Supported functions: • Deliver & improve productivity volume of business, achieving agreed SL targets. • Provide support and handle successfully different customer operation functions, to achieve a world class customer experience and high Net Promoter Score(NPS). 1. Internet Call Centre Queue 2828 (ICC) –I-care & ADSL Queues(USB, Smart Phones) 2. SME (Small & Medium Enterprise Queue for Authorized Person). 3. MNCEU (Multi-National Companies Queue for End Users). 4. Premium Consumer Segment. 5. High Consumer Segment. 6. Handling corporate complaint. 7. Handling ADSL complaint. 8. Handling consumer complaint. 9. Consumer Collection Queue. 10. Consumer Activation. 11. Corporate activation for (SME & L552). 12. Dealers (5050 Queue) 13. E-Shop Back office. • Responsible to achieve the service level on all queues/skills. • Ensure providing an end to end ownership & world class customer experience, Net Promoter Score(NPS). • Clear communication for the company/area objective targets, ensuring a proper alignment & full understanding of the team members’ end to end role.

Internet customer careFull Time

• Job Details:Supporting all what related to ADSL service , & the 3G service & all the technical support for the Devices that allow the customer to access the internet

international account advisorFull Time