Yehia Mohsen AbdElAziz

customer care representativ, team leader

Nasr City, Cairo, Egypt

Floor/Agent SupportFull Time
Jul 2016 - Nov 2016 -4 months
Egypt
- Job Details:- Worked as Floor Support regarding product knowledge. - assisting new comers regarding knowledge and soft skills. - delivering product knowledge briefing to the new comers.
Team LeaderFull Time
Jan 2016 - Present -9 yrs, 6 months
Egypt
- Job Details:- Leading A Team In The Billing Department (Ireland Operations). - Working On Developing Team Members' Skills. - Driving The Team Performance To Achieve The Required KPI's. - Working On Raising The Level Of Business Awareness For The Team Members To Know And Apply the company policies and goals.
Customer care AdvisorFull Time
Jun 2014 - Jun 2016 -2 yrs
Egypt
- Job Details:- Billing/ Technical support adviser for Vodafone Ireland Customer care.

Vodafone International Services - Qatar Account

Sep 2012 - May 2014 -1 yr, 8 months

Egypt , Cairo

Job Details:- Worked As Customer Care Specialist In The Blended Team, (Serving Prepaid, Postpaid & Business Customers).- Worked As Floor Walker To Support The New Agents During The Post Training Period.

Jun 2011 - Sep 2012 -1 yr, 3 months

Egypt

Job Details:Company Activity: Vodafone UK Contact Center Position Held: Technical Support Advisor Job Description: - Worked As Technical Support Advisor.- Handling Handsets Issues (Iphone, Android & Blackberry).- Handling Broadband Customers.

Stream Global Services

Apr 2010 - Jun 2011 -1 yr, 2 months

Egypt , Cairo

Job Details:Company Activity: Off Shore Contact Center Position Held: Customer Service Representative. Job Description: - Worked As Customer Service Representative.- Handling Billing/Technical Issues For Sirius XM Satellite Radio