ZK

Zeeshan Khan

L1 Support (Evolved Packet Core) at US Technologies International Pvt. Ltd.

Aligarh, India

Work Experience

  • L1 Support (Evolved Packet Core)

    US Technologies International Pvt. Ltd.

    Oct 2023 - Present -1 yr, 8 months

    India

    • Job Details:Approval & closure providing towards CRQ along with alarms prospective and tools impact.
  • Team Lead

    US Technologies International Pvt. Ltd.

    Jan 2022 - Sep 2023 -1 yr, 8 months

    India

    • Job Details:Integration and troubleshooting of Ericsson, Huawei, ZTE issues related to SGSN, GGSN, MME, SGW, PGW, DNS, PCRF on Linux operating system, U2020 and Net-Numen respectively. Produces the methodologies/design premises comprehensive of all necessary data, general and specific design guidelines. Attends to internal review activities and inter-discipline check meetings. Coordinates the evaluation of the design changes to the original scope of work and verifies the implementation of those approved. Oversees telecommunications' systems to understand the requirements for upgrades, improvements, new systems, and preventive maintenance and acts promptly to resolve issues if any. Preventive maintenance of PS crore network elements including daily health check and backup. Daily traffic analysis for KPI maintenance. Implementing MOP for planned activity. Regular check, analysis & reporting of various alarms, their follow-up & necessary escalation for maximum network availability.
  • AM Engineer (Packet Core)

    US Technologies International Pvt. Ltd.

    Nov 2019 - Dec 2021 -2 yrs, 1 month

    India

    • Job Details:Implemented new procedures and technologies that improved efficiency and streamlined operations. Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
  • Education

    • Bachelor's Degree in Electronics and Communication Engineering

      Dr. APJ Abdul Kalam University

      Jan 2018 

    Skills

    • One TM/BMC Remedy Tool
    • One FM (Net Cool)
    • Click and CM Touch Tool
    • GNT
    • Citrix and IDM Tool
    • Good knowledge in Excel work
    • ITSM experience

    Languages

    • English

      Beginner
    • Hindi

      Beginner
    • Urdu

      Beginner
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