ZA

Zarrar Ahmad

IT Help Desk at Orange Line Metro Rail Transit System (OLMRTS)

Lahore, Pakistan

Work Experience

  • Front-end Web Developer

    Doxcta.com

    Sep 2022 - Jan 2023 -4 months

    Pakistan

    • Job Details:Engineered responsive and user-friendly websites using WordPress, HTML, CSS, JavaScript, and jQuery, with a focus on mobile compatibility. Devised custom themes and interactive features, optimising user experience for enhanced engagement. Addressed website technical issues, swiftly resolving bugs, downtime, and performance challenges to ensure uninterrupted functionality. Implemented SEO best practices, boosting website visibility and improving search engine rankings. Integrated cutting-edge web technologies and plugins to elevate site functionality and user interaction. Collaborated closely with clients to identify and address usability issues, ensuring cross-browser compatibility.
  • IT Help Desk

    Orange Line Metro Rail Transit System (OLMRTS)

    Sep 2020 - Present -4 yrs, 11 months

    Pakistan

    • Job Details:Supervise IT department operations, delivering extensive training for staff to enhance technical capabilities. Develop and implement comprehensive IT policies and procedures that optimise organisational efficiency. Manage and maintain network infrastructure comprising switches, routers, and firewalls from renowned vendors such as Cisco and Juniper. Oversee the AWS and Google Cloud infrastructure, ensuring seamless integration and optimal performance. Monitor network performance proactively using tools like Nagios, Solarwinds, and PRTG to identify and resolve bottlenecks effectively. Conduct regular security assessments and system audits to mitigate cybersecurity risks efficiently. Utilise Wireshark and other advanced troubleshooting tools to diagnose and rectify connectivity issues swiftly. Institute robust security measures, including firewalls, intrusion detection systems (IDS), and VPNs to uphold data integrity.
  • Database Developer Intern

    Himont Pharmaceutical

    Jun 2019 - Aug 2019 -2 months

    Pakistan

    • Job Details:Designed and maintained robust database structures to manage large-scale customer data while ensuring data integrity and accessibility. Optimised queries and table structures, significantly enhancing performance and reducing data retrieval times. Assisted in database modifications based on business feedback, aligning systems with evolving company requirements. Collaborated with developers to integrate databases with web applications, ensuring seamless functionality across platforms. Executed security protocols and best practices to guarantee data confidentiality and regulatory compliance.
  • Education

    • Bachelor's Degree in Information Technology

      Lahore Garrison university

      Jan 2017 - Jan 2021 - 4 yr

    Skills

    • SQL Server
    • AWS
    • Angular
    • HTML
    • CSS
    • Bootstrap
    • JavaScript
    • Typescript
    • Network Troubleshooting
    • Nagios
    View More

    Languages

    • Urdu

      Fluent
    • English

      Advanced
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