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Zaky Aly

Online Flight Team Leader @ Almosafer.com

Berlin, Germany

Work Experience

  • Senior Team LeadFull Time

    Be Group

    Jan 2020 - Feb 2020 -1 month

    Egypt , Cairo

    • Online Flight Team LeaderFull Time

      Al-Mosafer

      May 2018 - Dec 2019 -1 yr, 7 months

      Egypt , Giza

      • SMEFull Time

        Al-Mosafer

        Egypt , Giza

        • Job Details:I was the mentor of a new batch, I used Agenda and action plan with two things: - 1st, sessions of explaning tools and Quality, discussions and role play. 2nd, shadowing and support them side by side in login time. monitoring their performance. coach them to resolve issues and give advise. reporting daily to the supervisor. listening and score calls.

      • Flight Customer SupportFull Time

        AL-MOSAFER

        Jan 2017 - Apr 2018 -1 yr, 3 months

        Egypt

        • Job Details:• Interacting with clients to provide them with excellent airlines services. • Handling reservations. • Excellent knowledge of world geography and major airlines networks to provide the clients with the most suitable itinerary planning. • Communicating with major airlines to be updated with their news, offers and rules to provide the best services to our clients. • Using Amadeus system, Re-issuing tickets, Re-validation and Refund. • Excellent knowledge of LCC system. Fly Nas, Fly Dubai, Air Arabia .. etc • Using the following tools:- HUB system, Fresh Desk system and Interaction Desktop system.

        • Education

        • BSc in Tourism Studies in Tourism Studies

          Future Academy

          Jan 2006 - Jan 2010 - 4 yr

        • High School - Thanaweya Amma

          Al Warraq Al Thanaweya

          Jan 2006 

        Achievements

        BSc in Tourism Studies, Future Academy, Higher Institute of Qualitative Studies Major: Tourism Studies Department Cumulative Grade: Very Good, ranked among the top 10 graduates (2010) Graduation Project: Rural Tourism Enterprise Grade: Excellent

        Skills

        • Tourism
        • Microsoft Word
        • Microsoft Excel
        • Internet
        • Amadeus
        • Customer Service
        • Customer Service
        • Communication
        • Leadership
        • Customer Satisfaction
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        Languages

        • English

          Fluent

        • Arabic

          Fluent

        Training & Certifications

        • Dale Carnegie Seminar

          Dale Carnegie Training·2019

        • SEERA Business Simulation SBS

          SEERA Group·2019

        • Top Flight Team Leader

          Al-Mosafer Co.·2018

        • Top Flight Team Leader

          Al-Mosafer·2018

        • Top Flight CSAT

          AL-MOSAFER·2017

        • Top Flight CSAT

          AL-MOSAFER·2017

        • Top Flight Quality

          AL-MOSAFER·2017

        • Top Flight Quality

          AL-MOSAFER·2017

        • Soft Skills

          Al Mosafer Co.·2016

        • CS Quality

          AL-MOSAFER·2016

        • Advanced Course

          AMADEUS EGYPT·2016

        • Amadeus Advanced Course

          AMADEUS EGYPT·2016

        • Communication Skills

          Egyptian Travel Agents Association·2015

        • Sales and Marketing Skills

          Egyptian Travel Agents Association·2015

        • AMADEUS EXPERT

          AMADEUS EGYPT·2013

        • Basic Course

          AMADEUS EGYPT·2011

        • Amadeus Certificate Of Achievement

          Amadeus Egypt·2011

        • ICDL

          Synergy Global Professional Services ·2011
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