Basic Info

Zaky Aly

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Operation Team Leader at Rabie Tours

Experience Details

Operation Team Leader

Tourism/Travel

Experienced (Non-Manager)

Sales & Operation Team Leader

• Negotiation and Interacting with clients "Individual Or Corporate" (directly or through phone or email communications) offer presentation and quotation to provide them with excellent services and rate ( Flight Tickets, Hotel Booking, Transportation and Packages - issuance, modification and cancellation).
• I have an excellent general knowledge of Online booking systems ( Hotel Beds, DOTW, GTA, .. etc).
• Handling reservations for individuals and groups using Amadeus system (Issuing & re-issuing tickets and refunds).
• Excellent knowledge of world geography and major airlines networks to provide the clients with the most suitable itinerary planning
• Communicating with major airlines to be updated with their news, offers and rules.
• Organizing and leading groups.


Company Details

Rabie Tours

Giza, Egypt

51-100 employees

Travel and Tourism, Airlines/Aviation, Insurance

www.facebook.com/Rabietours

Feb 2015 to present (1 year 10 months)
Sales & Reservation Officer at Rabie Tours

Experience Details

Sales & Reservation Officer

Tourism/Travel

Experienced (Non-Manager)

• Interacting with clients (directly or through phone or email communications) to provide them with excellent airlines services and fares
• Handling reservations for individuals and groups.
• Using Amadeus system creating PNR,Issuing & re-issuing tickets, Revalidation, Refund.
• Hotel reservations, Online and Offline.
• Excellent knowledge of world geography and major airlines networks to provide the clients with the most suitable itinerary planning
• Communicating with major airlines to be updated with their news, offers and rules to provide the best services to our clients


Company Details

Rabie Tours

Giza, Egypt

N/A

Travel and Tourism, Airlines/Aviation, Insurance

www.facebook.com/Rabietours

May 2011 to Feb 2015 (3 years 9 months)
Public Relations Representative (intern) at EGYPT AIR

Experience Details

Public Relations Representative (intern)

Tourism/Travel

Experienced (Non-Manager)

• Trainee at Egypt Air, Public Relations Department,
(July - August 2009)
• Helping travelers at Cairo international Airport.
• Customer Service,Care and Support.


Company Details

EGYPT AIR (multinational)

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

www.EGYPTAIR.com

Jul 2009 to Aug 2009 (1 month)

Achievements


BSc in Tourism Studies, Future Academy, Higher Institute of Qualitative Studies Major: Tourism Studies Department Cumulative Grade: Very Good, ranked among the top 10 graduates (2010) Graduation Project: Rural Tourism Enterprise Grade: Excellent

Education

BSc in Tourism Studies in Tourism Studies

Education Details

BSc in Tourism Studies

Tourism Studies

FUTURE ACADEMY, Egypt

A / Excellent / 85 -100%

BSc in Tourism Studies, Future Academy, Higher Institute of Qualitative Studies Major: Tourism Studies Department

Cumulative Grade: Very Good, ranked among the top 10 graduates (2010)

FUTURE ACADEMY
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Warraq Al Thanaweya

Egypt

2006

C / Good / 65 - 75%

N/A

Al Warraq Al Thanaweya
2006

Certifications

Certificate details

Amadeus Certificate Of Achievement

Jun 2011

N/A

N/A

N/A

Amadeus Egypt

N/A

Certificate details

Amadeus Advanced Course

Apr 2016

N/A

N/A

N/A

AMADEUS EGYPT

N/A

Training and Courses

Training/Course Details

Advanced Course

Apr 2016

AMADEUS EGYPT

N/A

Training/Course Details

Communication Skills

Dec 2015

Egyptian Travel Agents Association

N/A

Training/Course Details

Sales and Marketing Skills

Dec 2015

Egyptian Travel Agents Association

N/A

Training/Course Details

AMADEUS EXPERT

Feb 2013

AMADEUS EGYPT

N/A

Training/Course Details

Basic Course

Jun 2011

AMADEUS EGYPT

N/A

Training/Course Details

ICDL

Apr 2011

Synergy Global Professional Services

International Computer Driving License

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AMADEUS EXPERTAMADEUS GDSAdsAdvanced CourseAirlinesAmadeus Advanced CourseAmadeus Certificate Of AchievementApple ProductsArabicAviationBasic CourseChocolate Cake.CoffeeCommunication SkillsCustomer ServiceDrivingEGYPT AIREating ( PastaEnglishFishingFrench FriesICDLInsuranceInternetLeaderLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft WordMusicNegotiationNegotiatorNewsOffice ManagementOperation Team LeaderPlannerPlanningPlaying FootballPresenterProblem SolverProject ManagementPublic Relations RepresentativeRadioRadio PresenterReadingRunningSales & Reservation OfficerSales And Marketing SkillsShavingSportsSurfing The NetSwimmingT.VTourismTourism StudiesTravelTravel And TourismVideo Games

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

AMADEUS GDS

AMADEUS GDS

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Office Management

Office Management

: Advanced

: High

:

1-3 years

Project Management

Project Management

: Advanced

: High

:

1-3 years

Leadership

Leadership

: Advanced

: Extreme - I love it!

:

1-3 years

Planning

Planning

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

More than 7 years

Radio Presenter

Radio Presenter

: Little knowledge

: High

:

Less than 1 year

Key Skills

Leader, Planner, Negotiator, Presenter, Problem Solver

Online Presence

http://linkedin.com/in/zaky-aly-2a3896103https://www.facebook.com/zaky3lyhttps://twitter.com/zaky_3lyzaky3ly@skype.com

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