Zaki Mohamed Zaki
Client Service Representative at Amazon
Faisal, Giza, EgyptWork Experience
Amazon
- Job Details:Deliver exceptional customer support via phone, email, and chat, resolving inquiries related to orders, returns, refunds, and account issues in a fast-paced, high-volume environment.
Amazon
Aug 2023 - Aug 2024 -1 yr
- Job Details:Resolve complex customer escalations regarding orders, refunds, and account issues, ensuring timely and accurate solutions using Amazon's CRM tools. Collaborate with logistics and billing teams to address root causes and improve processes.
Amazon
Aug 2022 - Aug 2023 -1 yr
- Job Details:Deliver exceptional customer support via phone, email, and chat, resolving inquiries related to orders, returns, refunds, and account issues in a fast-paced, high-volume environment.
IBS - International Business Services
Aug 2020 - Aug 2022 -2 yrs
- Job Details:Process and manage backend operations, including data entry, order processing, and customer account updates, ensuring accuracy and efficiency in a fast-paced digital environment.
Skills
- Communication
- Data Management
- Time Management
- Adaptability
- Customer Relationship Management (CRM)
- Problem-Solving
- Sales expertise
- Technical Troubleshooting
- Team Collaboration
- Process optimization
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Languages
Arabic
FluentEnglish
Intermediate