ZW
Zainab Waseem
Shift Leader
United KingdomWork Experience
Subway
Sep 2024 - May 2025 -8 months
United Kingdom
- Job Details:Greeted customers, took orders, and provided friendly, efficient service to enhance customer satisfaction and increase return visits. Monitored stock levels, restocked items, and reported shortages to management, contributing to smooth daily operations. Managed cash register operations, processed payments accurately, and maintained balanced cash drawers.
AJ Catering Services
Jan 2024 - Jun 2024 -5 months
United Kingdom
- Job Details:Assisted team members with catering services, interacting with guests, serving customers, assisting the kitchen team.
Aroma Global Trading
Jul 2021 - Aug 2023 -2 yrs, 1 month
India
- Job Details:Led a team of 16 in healthcare marketing, sales, logistics, and customer service in Telangana, India. Streamlined operations with scripts, SOPs, and Vyapar setup, developed sales strategies, coordinated field teams, tracked KPIs, and mentored to improve performance.
APTECH Aviation Academy
Feb 2020 - Jun 2021 -1 yr, 4 months
India
- Job Details:As a career development advisor, guided students on career, academic, and personal development, building supportive networks with teachers and parents. Conducted communication and grooming training to boost student confidence, and organized programs to support fair, consistent performance evaluation.
Education
Bachelor's Degree in Biotechnology
Bhavan’s Vivekananda College of Science & CommerceMaster's Degree in Global Health Management
University of Greenwich
Skills
- Healthcare & Medical Coding
- ICD-10-CM & Risk Adjustment Coding
- Medical Terminology & Anatomy
- Medical Documentation Review
- Regulatory knowledge
- Analytical & Problem-solving
- customer service & sales
- Team Leadership & Training
- Event & Catering Management
- Operational & Process Optimization
View More
Languages
English
FluentHindi
FluentArabic
Fluent