ZA

Zaidh Ahmed Fazly

Track Lead | Resource Manager | Project Management Operations (PMO) at HCLTech

Dubai

Work Experience

  • Track Lead | Resource Manager | Project Management Operations (PMO)

    HCLTech

    Jul 2022 - Present -3 yrs, 1 month

    • Job Details:Spearheaded project management initiatives, guaranteeing timely project delivery and high-quality outcomes. Coordinated technical teams, streamlined resource utilization, and resolved complex technical challenges. Optimized resource allocation and monitored team performance to enhance workforce planning. Instituted effective project management frameworks, processes, and tools to improve efficiency. Assessed project progress, identified potential risks, and implemented corrective measures. Ensured adherence to organizational standards and industry best practices throughout the project lifecycle.
  • Operations Analyst

    HealthRecon Connect

    Jul 2021 - Jul 2022 -1 yr

    • Job Details:Conducted follow-ups on all outstanding insurance accounts in a timely manner. Investigated denials, underpayments, and rejections, as well as requests and inquiries from insurance payers within standard billing cycle timeframes. Submitted corrected claims and managed all claim appeals efficiently. Ensured the completeness and appropriateness of supporting documentation to facilitate accurate and timely claims processing.
  • System Administrator

    Fazmina Clearing Agency

    Jul 2019 - Jul 2021 -2 yrs

    • Job Details:Installed and configured software, hardware, and network systems effectively. Monitored system performance and resolved issues to maintain operational efficiency. Safeguarded the security and efficiency of IT infrastructure.
  • Analyst

    Oxezo Approval Agency

    Jul 2017 - Jul 2018 -1 yr

    • Job Details:Gained experience in installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners. Demonstrated proficiency in troubleshooting and resolving technical issues promptly. Provided comprehensive technical support and established accounts for new users. Acquired experience in repairing and replacing equipment, testing new technologies, and training junior staff as needed.
  • Education

    • Bachelor's Degree in Computing & Systems Development, Specialization in Network Engineering

      Pearson

      Jan 2017 - Jan 2019 - 2 yr

    • Bachelor's Degree in Cyber Security & Digital Forensic

      Kingston University

      Jan 2020   5 yr 7 Months

    • Diploma in Hardware and Networking

      Pearson

      Jan 2017   8 yr 7 Months

    • Bachelor's Degree

      Ikra International School

      Jan 2016   9 yr 7 Months

    Skills

    • Troubleshooting
    • Leadership
    • Risk Management
    • Time Management
    • Reporting
    • Resource Planning
    • ITIL Lifecycle Processes
    • Vulnerability Management
    • Stakeholder coordination
    • Forecasting
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