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zahraa Elnahas kabil

Operations Manager

Abbassia, Cairo, Egypt

Work Experience

  • Operations ManagerFull Time

    Abyat Capital Group

    Feb 2019 - Feb 2024 -5 yrs

    Egypt , Cairo

    • HR - AdminFull Time

      Guc

      Jan 2018 - Jan 2019 -1 yr

      Egypt , Cairo

      • Job Details:- Dealing with Foreigners. - Manage Personnel Documents. - Processes all Employee Attendance. - Dealing with Complaints and Queries. - Preparing letters, Presentations and Reports. - Supervising and Monitoring the Work of Administrative Staff. - Liaising with Staff and Students. - Ensuring that Health and Safety Policies are up to date. - Using a Range of Software Packages. - Attending Meetings with Senior Management. - Assisting the Organization’s HR functions by keeping Personnel Records up to date, Arranging Interviews and So on.
    • HR - AdminFull Time

      Iwatch

      Oct 2014 - Oct 2017 -3 yrs

      Egypt , Cairo

      • Job Details:Operation Manager: - Evaluate and monitor all Employees and Branches. - Visit every Branch once a month to make sure that all are following Company’s Rules. - Add or Deduct & Increase and Decrease from Employees Salary. - Conduct new employee orientations at headquarters to ensure employees gain an understanding of benefit plans and enrollment provisions. - Manage annual open enrollment period during 4th quarter of each year. Arrange for distribution of materials from carriers, assist with, communicating changes to employees and arranges for on-site representation by providers. Conduct employee presentations. Process changes within deadlines. - Review billings for accuracy, codes and advances for payment. - Strive to ensure employee understanding of the business processes and operations by, regularly generating communication and counseling employees/dependents as situations arise. Resolve employee complaints related to the processes and refer difficult or very complex complaints to manager as needed. - Perform recruitment activities, interviews, and evaluate candidates for select positions at headquarters. Maintain records related to same. - Assist with preparation of annual action plan. - Perform outreach to community sources as needed. - Ensure effective of plans and positive employee relations. - Provides administrative support to human resources function as needed (e.g. correspondence generation, record keeping, and file maintenance). - Perform other HR generalist duties as assigned. HR Personnel Specialist - Handle all the Personnel Activities Starting from Hiring till termination process as well as their paperwork. - Contact References and perform background checks. - Inform applicants about Job Details such as benefits and conditions. - Prepare the job offer as per the company guidelines considering. - Responsible for Explaining and get the needed signature for new hire’s contracts. - Responsible for making sure that any new hire is included on the system with the needed communication tools as well as in the payroll activities. - Handle and social and medical insurance Activities. - Responsible for monthly payroll amendments. - Expenses Payment Review. Which should be reflected in the payroll? - While receiving any termination aligning an appointment for the clearance and exit interview.
    • Assistant On FloorFull Time

      Orange Egypt

      Jun 2012 - Jun 2014 -2 yrs

      Egypt , Giza

      • Job Details:• Answer phones and respond to customer requests. • Support and provide superior service. • Effectively deal with job stress, angry callers, and upset customers. • Assist colleagues and new hires. • Provide the new hires and old agents with training on new topics and products. • Other duties as assigned per task.
    • Education

      • Bachelor's Degree in AIN Shams

        Ain Shams University (ASU)

        Jan 2007 - Jan 2011 - 4 yr

      • High School - Thanaweya Amma

        abbasia

        Jan 2007 

      Skills

      • excel
      • Microsoft Word
      • Adobe Premiere

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • English

        Berlitz·2014
      • ICDL

        ASU·2011
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