ZH

Zaher Mohamed Hashem

Technical Advisor (B2B) at Foundever

6th of October, Giza, Egypt

Work Experience

  • Technical Advisor (B2B)

    Foundever

    May 2024 - Present -1 yr, 3 months

    • Job Details:Handling mail, chat, and calls from prestigious distributors and business owners in Spain, utilizing critical thinking and problem-solving skills.

  • Support Associate

    Concentrix

    Jul 2023 - May 2024 -10 months

    • Job Details:Provided timely support to new hire colleagues and managed the escalations queue to solve customer problems.

  • Travel Consultant

    Concentrix

    May 2022 - Jul 2023 -1 yr, 2 months

    • Job Details:Worked as a travel advisor with GDS certification, achieving target metrics and providing support to the team.

    • Education

    • Bachelor's Degree in Spanish Literature

      Kafrelsheikh University (KFS)

      Jan 2016 - Jan 2020 - 4 yr

    • Bachelor's Degree in Spanish Language & Literature

      Institute of Cervantes

      Jan 2018 - Jan 2019 - 1 Year

    Skills

    • Technical Support
    • Customer Service
    • Amadeus
    • Sabre
    • GDS Certification
    • Ndc
    • Fare Logix
    • work under pressure
    • Problem Solving
    • Critical Thinking
    View More

    Languages

    • Arabic

      Fluent

    • Spanish

      Advanced

    • English

      Beginner
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