Basic Info

Karim Abdalrahman

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Service Desk Specialist (Backup Team) at Global Brands Group

Experience Details

Service Desk Specialist (Backup Team)

IT/Software Development

Experienced (Non-Manager)

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
PRIMARY RESPONSIBILITIES
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.


Company Details

Global Brands Group

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.gbrands.com

Jan 2015 to present (1 year 11 months)
Project Coordinator at Bayan-Tech

Experience Details

Project Coordinator

Project/Program Management

Entry Level

N/A


Company Details

Bayan-Tech

Cairo, Egypt

101-500 employees

Translation and Localization

www.bayan-tech.com

Nov 2013 to Sep 2014 (10 months)
Vendor Coordinator at Bayan-Tech

Experience Details

Vendor Coordinator

Human Resources

Entry Level

N/A


Company Details

Bayan-Tech

Cairo, Egypt

101-500 employees

Translation and Localization

www.bayan-tech.com

May 2013 to Nov 2013 (6 months)
Technical Support at Cairo Bank

Experience Details

Technical Support

Banking, IT/Software Development

Entry Level

N/A


Company Details

Cairo Bank

Cairo, Egypt

More then 1000 employees

Financial Services

www.banqeducaire.com

Nov 2010 to Sep 2012 (1 year 10 months)

Education

Management Information System in Management Information System

Education Details

Management Information System

Management Information System

Higher Institute of Optics Technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Institute of Optics Technology
2002 - 2009
This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicBankingCommunicatorCreativeEnglishFinancial ServicesHandles StressHard WorkerHuman ResourcesITManagement Information SystemMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOffshoringOutsourcingProgram ManagementProjectProject CoordinatorProject Coordinator- Bayan TechService Desk Specialist (Backup Team)Software DevelopmentTeam PlayerTechnical SupportTechnical Support SoftwareTechnical Support- Caro BankTranslation And LocalizationVendor CoordinatorVendor Managment

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Technical Support Software

Technical Support Software

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Technical Support- Caro Bank

Technical Support- Caro Bank

: Intermediate

: Extreme - I love it!

:

1-3 years

Vendor Managment

Vendor Managment

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Project Coordinator- Bayan Tech

Project Coordinator- Bayan Tech

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/karim-abdulrahman-050ab7b6?trk=nav_responsive_tab_profilehttps://www.facebook.com/karim.abdalrahman.1

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