Basic Info

Yulia Ivanova

More than 15 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Operation manager Shopping Centre at Jones Lang LaSalle Property Management LLC Russia&CIS

Experience Details

Operation manager Shopping Centre

Operations/Management

Manager

Daily operations management of the Murmansk Mall SEC in accordance with budgetary objectives and management standards of JLL company, work with Tenants
Administrative issues in close interaction with Marketing, Legal, Lease & Commercialization
Security, Cleaning, Facility Management, other services choosing and control
Control of Tenants design documentation. Coordination of fit-out works in Tenants premises
Control of facility maintenance & building repair to keep the Murmansk Mall SEC in best condition
Implementation of improvements for the Murmansk Mall SEC
Development of norms and regulations of the Murmansk Mall SEC operations. Staff training
Preparation and control of Murmansk Mall SEC operations budget
Incident management, investigation and reporting
Contracting management and invoice control. Reducing the operational costs
Coordination and monitoring the work of contractors and Media through a key performance indicators system.
Monitoring indicators of the traffic building and the data of trade turnover of tenants.
Cooperation with tenants in order to create a set of measures aimed at increasing retail sales
Full support in the official duties and business administration of Operation Director


Company Details

Jones Lang LaSalle Property Management LLC Russia&CIS (multinational)

Moscow, Russia

501-1000 employees

Real Estate/Property Management, Consulting Services

N/A

Mar 2016 to present (1 year 9 months)
Operation manager Shopping Centre at Colliers International

Experience Details

Operation manager Shopping Centre

Operations/Management

Manager

N/A


Company Details

Colliers International (multinational)

Murmansk, Russia

More than 1000 employees

Consulting Services, Real Estate/Property Management, Retail

N/A

Sep 2017 to present (3 months)
Operation manager Shopping Centre at Jones Lang LaSalle Property Management LLC Russia&CIS

Experience Details

Operation manager Shopping Centre

Operations/Management

Manager

N/A


Company Details

Jones Lang LaSalle Property Management LLC Russia&CIS (multinational)

Moscow, Russia

501-1000 employees

Real Estate/Property Management, Consulting Services

N/A

Mar 2016 to Sep 2017 (1 year 6 months)
Head of operation department - Russian file at Meeting Point Egypt

Experience Details

Head of operation department - Russian file

Tourism/Travel, Operations/Management

Manager

Setting up the department of the company. Manage office operations and activities. Organization and control the departure and arrival transfers, excursions, VIP service, extra services. Flight tickets sales. Controlling a flight manifest, government flight subsidy. Information gathering and updating for yearly hotel brochure. Quality control. Complains investigation. Maximize guest satisfaction by guest comment analysis and complaints erase. Strong and effective daily management of sales operations. Branch rebranding. MICE. Organization and control info tours. Organization and control crew accommodation and transfers. Yearly employer’s performers (operation staff evaluation). Operational management of the operation team: recruitment, training, employee motivation, setting goals and objectives, quality control. Control excursion target and shop sales. Build and maintain strong relationships at all suppliers’ levels. Provide management with competition& productivity feedback. Analyze financial data for potential opportunities to increase profit. Statistics and marketing / sales analysis. Participate in new business presentations. Revise and control execution according to the SOP required by company. Preparing report value chain dynamics, estimating process effectiveness, forecasting, optimization proposals, project work and business case solutions. Monthly closing and budgeting. Achievement of sales targets. Control over key performance indicators. Development of the marketing strategy on yearly and monthly basis. Monitoring of competitors’ activities. Maintain, implement and adhere to standard policies, systems and procedures relating to the operation field. Set up and maintain a high level of personal service and guest recognition, with particular attention to VIP's and amenities.


Company Details

Meeting Point Egypt (multinational)

Red Sea, Egypt

101-500 employees

Travel and Tourism

N/A

May 2015 to Nov 2015 (6 months)
Business assistant Key account manager at Meeting Point Egypt

Experience Details

Business assistant Key account manager

Tourism/Travel, Operations/Management

Manager

MICE. Controlling hotel's SPO. Analysis of hotel rating, quality. Organization and control VIP service, extra services. Controlling a flight manifest, government flight subsidy. Information gathering and updating for yearly hotel brochure. Quality control. Complains investigation. Maximize guest satisfaction by guest comment analysis and complaints erase. Organization and control info tours. Organization and control crew accommodation and transfers. Provide management with competition& productivity feedback. Analyze financial data for potential opportunities to increase profit. Statistics and marketing / sales analysis. Participate in new business presentations. Planning operator product portfolio according based on planned flight capacity. Reviewing and analyze products revenue in order to improve destination P&L. Coordinate sales and marketing activities promo action matrix by key channel partners. Maintain, implement and adhere to standard policies, systems and procedures relating to the operation field. Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available - and encouraging ideas and participation from all team members, through monthly team briefings, daily morning meetings and daily operations meetings.


Company Details

Meeting Point Egypt (multinational)

Red Sea, Egypt

501-1000 employees

Travel and Tourism

N/A

Oct 2014 to May 2015 (7 months)
Head of operation department at TUI Russia & CIS

Experience Details

Head of operation department

Tourism/Travel, Operations/Management

Senior Management (e.g. VP, CEO)

Setting up the department of the company. Manage office operations and activities. Organization and control the departure and arrival transfers, excursions, VIP service, extra services. Flight tickets sales. Controlling a flight manifest, government flight subsidy. Information gathering and updating for yearly hotel brochure. Quality control. TUI 24 service. Complains investigation. Managing the resolution of customer complaints, within given timescales. Maximize guest satisfaction by guest comment analysis and complaints erase. Analyzing statistics or other data to determine the level of customer service is providing. Branch rebranding. MICE. Organization and control info tours. Organization and control crew accommodation and transfers. Yearly employer’s performers (operation staff evaluation). Operational management of the operation team: recruitment, training, employee motivation, setting goals and objectives, quality control. Control excursion target and shop sales. Build and maintain strong relationships at all suppliers’ levels. Provide management with competition& productivity feedback. Analyze financial data for potential opportunities to increase profit. Statistics and marketing / sales analysis. Participate in new business presentations. Monthly closing and budgeting. Develop and identify new business opportunities. Create activities plans. Operating in accordance to activity plans including correcting activities as per market needs and market changes. Arrange and conduct special events and presentations. Participation in trade shows, social and professional events in order to maintain and develop publicity, and meet sales objectives. Develop contacts with travel agencies and corporate customers in order to maintain and increase market share. Achieve individual revenue goal, analyze sales results. Monitoring competitor activities. Conducting weekly reviews of activities to ensure targets and sales objectives. Producing monthly reports and forecasts.


Company Details

TUI Russia & CIS (multinational)

Red Sea, Egypt

101-500 employees

Travel and Tourism

N/A

Oct 2003 to May 2013 (9 years 7 months)
CFO at Skarus

Experience Details

CFO

Accounting/Finance

Senior Management (e.g. VP, CEO)

Setting up the department of the company. Manage processes for financial forecasting, budgeting and reporting. Supervise company’s operating activities. Ensure compliance with IFRS, applicable regulatory laws and rules for financial tax reporting. Implementing different projects on and operational control. Provide recommendation to strategically enhance financial performance and business opportunities. Prepare financial statements on quarterly basis and year-end review and submission the auditors. Monitor the accounting results of the company and maintain their accuracy. Perform reconciliations of accounting data against balances and the company’s loan system and reliability. Managing bank and all local payments according to the financial plans, budgets and internal company’s procedures.


Company Details

Skarus

Moscow, Russia

101-500 employees

Oil and Gas

N/A

May 2000 to Oct 2003 (3 years 5 months)

Achievements


Dynamic company with sale goal, targets and profit


Dynamic company with sale goal, targets and profit


Dynamic company with sale goal, targets and profit


Dynamic company with sale goal, targets and profit


Dynamic company with sale goal, targets and profit


Wins in olympiads and competitions

Education

Master's Degree in Accounting and financial audit

Education Details

Master's Degree

Accounting and financial audit

Murmansk State Technical University, Russia

A / Excellent / 85 -100%

N/A

N/A

Murmansk State Technical University
1999 - 2003
Master's Degree in Company management

Education Details

Master's Degree

Company management, Business management

Murmansk State Technical University, Russia

A / Excellent / 85 -100%

N/A

N/A

Murmansk State Technical University
1994 - 1999
High School - Other

High School Details

Other

MML

Russia

1994

A / Excellent / 85 -100%

N/A

MML
1994

Certifications

Diploma
Jun 1999

Certificate details

Diploma

Jun 1999

97 out of 100

N/A

N/A

Murmansk State Technical University

N/A

Diploma
Jul 2003

Certificate details

Diploma

Jul 2003

95 out of 100

N/A

N/A

Murmansk State Technical University

N/A

Training and Courses

Training/Course Details

Finance

Apr 2000

Moscow State Technical University

N/A

Training/Course Details

Marketing and sales

May 2002

Moscow State Technical University

N/A

This profile is fresh!
Last update 28 days ago.

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Profile Skills and Keywords

AccountingAccounting And Financial AuditAmadeusAnalyticalAnimalsArabicBusiness Assistant Key Account ManagerBusiness ManagementBusiness-orientedCFOColliers InternationalCommunicationCompany ManagementConsulting ServicesDiplomaEnglishFinanceGabrielHandles StressHard WorkerHead Of Operation DepartmentHead Of Operation Department - Russian FileInsuranceJones Lang LaSalle Property Management LLC Russia&CISLearningManagementMarketingMarketing And SalesMaster TourMeeting Point EgyptMicrosoft OfficeOil And GasOperaOperationOperation Manager Shopping CentrePlannerProperty ManagementReadingReal EstateRetailRussianSejourTUI Russia & CISTourismTourism, Financial, OperationTravelTravel And TourismTraveling

Self-assesed Skills

Languages

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

Microsoft office

Microsoft office

: Expert

: Extreme - I love it!

:

More than 7 years

Opera

Opera

: Expert

: Extreme - I love it!

:

More than 7 years

Master tour

Master tour

: Expert

: Extreme - I love it!

:

More than 7 years

Sejour

Sejour

: Expert

: Extreme - I love it!

:

More than 7 years

Gabriel

Gabriel

: Advanced

: Extreme - I love it!

:

3-5 years

Amadeus

Amadeus

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Operation

Operation

: Advanced

: Extreme - I love it!

:

More than 7 years

Finance

Finance

: Advanced

: Extreme - I love it!

:

More than 7 years

Tourism, Financial, Operation

Tourism, Financial, Operation

: Advanced

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Planner, Business-oriented, Hard worker, Handles Stress

Online Presence

facebook.com/yulia.ivanova77URL(ex: http://www.twitter.com/yulia.ivanova77)www.vk.com

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