Yasmine Safwat

• Bachelor's Degree in french literature

  Alexandria University (ALEXU)Jan 2003 to Jan 2007 · 4 Years

• High School - Thanaweya Amma

  Collège de la Mère de Dieu Jan 2003

I have earned my high school diploma from College de La Mere de Dieu. I had my Bachelor’s degree in French Literature from Faculty of Arts I have vast experience of over 10 years in customer service, sales, and handling relations with internal and external stakeholders. Throughout all my previous work experience, I was always responsible for managing others. With Sutherland Global Services, I have managed multiple teams of an average of 20 Customer Services Representatives. Moreover, due to my strong performance, I was selected to travel to the Philippines on an assignment to train and manage the teams there. In my role with the British Council, as a Customer Services Officer, I was responsible for managing Alexandria office, Part of my role was to manage the schedule for the team, approve and schedule their leaves accordingly, and train new Customer Services Assistants.