Basic Info

Mohamed Youssef

14 years

Cairo, Egypt

Master's Degree

Manager

Work Experience

Financial Data Quality Manager at Z2Data

Experience Details

Financial Data Quality Manager

Accounting/Finance, Quality, Analyst/Research

Manager

- Running the quality processes to track our support performance in the Center Of Excellence, and help providing a better quality of customer support to our community.
- Leading a fully-fledged Quality Auditors of Senior Financial Professionals covering all QOS aspects.
- Leading the team to perform advanced quality assurance audits, troubleshooting and evaluating technical solutions.
- Drive and organize projects to improve customer satisfaction and help the different teams in the business to reach a world-class customer support experience.
- Create and update reports to provide insights to other teams in the business on what is causing customer pain and how we can improve the product experience.


Company Details

Z2Data (multinational)

Cairo, Egypt

51-100 employees

Accounting and Auditing Services, Business Services - Other, Capital Markets

N/A

Jan 2016 to present (1 year 10 months)
Director of Project Management Office (PMO) at Crystal Minds

Experience Details

Director of Project Management Office (PMO)

Operations/Management, Sales/Retail, Marketing/PR/Advertising

Manager

Oversees a team of Project Manager/Estimators and ensures project deliverable consistent with company standards and strategy


Company Details

Crystal Minds

Cairo, Egypt

11-50 employees

Information Technology Services, Internet/E-commerce, Consumer Services

www.crystal-minds.com

Oct 2013 to Jan 2016 (2 years 3 months)
Senior Localization Project Manager at Bayantech

Experience Details

Senior Localization Project Manager

Operations/Management, Marketing/PR/Advertising , Sales/Retail

Senior Management (e.g. VP, CEO)

Manage localization projects and assist in planning new launches by creating localization kits, assessing timelines for content releases, and monitoring for cultural or technical snafus. Work with teams at home and abroad to tackle each phase of localization, including translation, recording, integration and QA. Help select high-quality localization vendors and oversee their budgets. Keep rigorous tabs on audio clips, voice overs, text, and any other localization assets. Oversee global localization processes and tools and suggest iteration paths to keep them running at max efficiency


Company Details

Bayantech

Cairo, Egypt

51-100 employees

Translation and Localization

www.bayan-tech.com

Feb 2012 to Sep 2013 (1 year 7 months)
Content/Translation Project Manager at SEAtongue Localize Inc

Experience Details

Content/Translation Project Manager

Project/Program Management

Experienced (Non-Manager)

•Prepare the project plan for the localization of clients' products that includes schedules and plans for software localization, on-line Help, and QA
•Create, monitor and execute the localization schedule. Identify and minimize risks in the localization process
•Ensure that files are prepped for localization, including preparing word counts and files for subcontractors
•Review, prioritize, and track progress of bugs that affect localized product content relevancy, quality, and functionality as product management, marketing, engineering and QA teams to facilitate communication of the localization requirements and resolve issues quickly
•Monitor testing of localized products throughout development and integration to ensure quality goals are met
•Proactively review product requirement documents to ensure localization and internationalization requirements are taken into account
•Develop and implement processes to increase efficiency and decrease cost and time to market for the localized versions
•Open purchase requisitions, track purchase orders and approve invoices for external localization vendors
•Develop relationships with subcontractors and manage logistics of translation
•Building long-term, mutually beneficial relationships with clients
•Working closely with Sales Reps to maximize revenue opportunities
•Mentor over 3 Project Managers and provide projects supervision


Company Details

SEAtongue Localize Inc (multinational)

Cairo, Egypt

11-50 employees

Translation and Localization

http://www.seatongue.com

Jan 2005 to Jan 2012 (7 years)
System Administrator (Technical Support) at FG Localize Inc

Experience Details

System Administrator (Technical Support)

IT/Software Development

Experienced (Non-Manager)

•Plan, execute, monitor, coordinate, and implement network infrastructure, and security measures in order to protect data
•Implement, administer, configure, fine tune, troubleshoot, and Support Desktop's Microsoft based Operating Systems and its related applications
•Handle software and hardware troubleshooting incidents related to PCs, Video Conferencing, networks and windows 2000/2003 servers
•Create server and network configuration documents according to the IT process of accessing and gathering data to improve IT efficiencies to make the most effective use of scarce time and resources
•Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configuration plans
•Oversee company email system and content on company-owned websites
•Adobe Creative Suite, installing, diagnosing, maintaining and upgrading versions
•Create documentation of procedures, tip sheets, training … etc as needed to provide efficient communication between helpdesk team and end users


Company Details

FG Localize Inc (multinational)

Cairo, Egypt

101-500 employees

Translation and Localization

www.future-group.com

Jan 2003 to Jan 2005 (2 years)

Achievements


Senior Manager with in-depth experience in International Project Management, Business Development and Marketing, International Product and global launches, Global Teams Management, Intercultural Awareness Training, Outsourcing Strategies & Management, Risk Management, Financial Budgeting /Control, P&L Management and other Financial Reports. Results-driven, meticulous and organized with strong analytical and strategic capabilities. Profound skills in business planning, monitoring, and effective communication in both English and Arabic.


Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.


Reduced clients' and internal teams' negative feedbacks on Project Management by 75%, the percentage of "Shifted delivery dates" by 60%, and increased the prcentage of “jobs delivered on time” from 90% to 96%, clients' negative feedbacks on quality were reduced by 65% in 12 months, through my interpersonal skills, length of service, personal presentation and my understanding of the personalities, preferences and expectations of customers


• Reduced IT employee turnover by 20% and significantly increased productivity by introducing a performance management system that recognized contribution, challenged staff to accept responsibility and empowered them to make decisions

• Increased customer satisfaction level from 60% to 98%, by hiring helpdesk team with the skills and knowledge


Fulbright Scholar to study IT & Database for one year at Champaign, IL, USA – (August 2008 – August 2009)

Education

Master's Degree in Applied Statistics and Econometric Science

Education Details

Master's Degree

Applied Statistics and Econometric Science

Cairo University, Egypt

B / Very Good / 75 - 85%

Applied Statistics and Mathematical Science.

Postgraduate diploma in Applied Statistics and Econometric Science from the Institute of Statistical Studies and Research. (ISSR) - Giza, Egypt

Cairo University
2009 - 2012
Vocational in Computer Science

Education Details

Vocational

Computer Science

Parkland College, United States

A / Excellent / 85 -100%

US Department of State fellowship to study for a vocational certificate (Oracle Database Administration and Programming. (GPA 4.0)

N/A

Parkland College
2008 - 2009
Technical Diploma in Information Technology

Education Details

Technical Diploma

Information Technology

Raya Academy, Egypt

Not specified

Microsoft Certified System Administrator (MCSA), System Engineering (MCSE) and Microsoft Certified Database Administrator (MCDBA).

MCIT

Raya Academy
2002 - 2003
BSc in Statistics in Statistics & Commerce

Education Details

BSc in Statistics

Statistics & Commerce

Mansoura University, Egypt

C / Good / 65 - 75%

Statistics, Grade 78%

N/A

Mansoura University
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Malek EL Kamel High School

Egypt

1998

B / Very Good / 75 - 85%

N/A

El Malek EL Kamel High School
1998

Certifications

MCSE
Jul 2003

Certificate details

MCSE

Jul 2003

N/A

N/A

N/A

N/A

MCDBA
Jul 2003

Certificate details

MCDBA

Jul 2003

N/A

N/A

N/A

N/A

ICDL certified
May 2007

Certificate details

ICDL certified

May 2007

N/A

N/A

N/A

Arab Academy for Science & Technology

N/A

Certificate details

Marketing Diploma

Apr 2014

Completed

N/A

N/A

Regional IT institute (RITI)

Successfully completed the Art of Marketing Professional Diploma.

Mini MBA
Apr 2014

Certificate details

Mini MBA

Apr 2014

Completed

N/A

N/A

Regional IT institute (RITI)

Successfully completed (RAMP) program consists of 8 modules: Marketing, Sales Process, Business in Global Context, Business Strategy, Finance, Business Planning, Creative Thinking & Problem Solving.

Training and Courses

Training/Course Details

Internal Auditors ISO 9001:2000 training course

Aug 2006

SGS SSC EGYPT

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAnalyticalApplied Statistics And Econometric ScienceArabicBusiness DevelopmentBusiness In Global ContextBusiness PlanningBusiness Services - OtherBusiness-orientedCapital MarketsComputer ScienceConsumer ServicesContent/Translation Project ManagerCustomer-orientedDatabaseDirector Of Project Management Office (PMO)Discovery ChannelE-commerceEnglishFG Localize IncFinanceFinancial Data Quality ManagerICDL CertifiedITInformation TechnologyInformation Technology ServicesInsuranceInternal Auditors ISO 9001:2000 Training CourseInternetLocalization ToolsMCDBAMCSEManagementMangoMarketingMarketing DiplomaMicrosoft AccessMicrosoft ExcelMicrosoft Office ApplicationsMicrosoft OutlookMini MBAMinitabMy KidsMy Kids Nap TimeOperationsPeopleProfessionalismProgram ManagementProjectProject ManagementQuality AssuranceQuality ControlResearchRetailSEAtongue Localize IncSPSSSQLSalesSenior Localization Project ManagerSoftware DevelopmentSportsStatistics & CommerceSupportiveSystem Administrator (Technical Support)Team PlayerTechnologiesTranslation And LocalizationTraveling And SightseeingZ2Data

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office applications

Microsoft Office applications

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Advanced

: Extreme - I love it!

:

3-5 years

localization tools

localization tools

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

SQL

SQL

: Intermediate

: Extreme - I love it!

:

3-5 years

SPSS

SPSS

: Intermediate

: Extreme - I love it!

:

3-5 years

Database

Database

: Intermediate

: High

:

1-3 years

Minitab

Minitab

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Project Management

Project Management

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Operations

Operations

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Business in Global Context

Business in Global Context

: Advanced

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Business-oriented, Customer-oriented, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/youssuf

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