Basic Info

Youssry sherif

More than 15 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Local and regional customer service director at Power house

Experience Details

Local and regional customer service director

Customer Service/Support

Manager

Power house one of biggest company in field of diesel engine and integrated power solution


Company Details

Power house

6 october city, Egypt

More than 1000 employees

Energy and Utilities

N/A

May 2014 to May 2016 (2 years)
Service operation manager at Electrolux

Experience Details

Service operation manager

Customer Service/Support

Manager

Electrolux is leading company in field of home appliances


Company Details

Electrolux (multinational)

Cairo, Egypt

More than 1000 employees

Manufacturing

N/A

Oct 1999 to Feb 2013 (13 years 4 months)
Service center manager at Ghabbor Egypt

Experience Details

Service center manager

Operations/Management

Manager

Ghabbour is leading company in field of passenger cars and trucks


Company Details

Ghabbor Egypt

Cairo, Egypt

More than 1000 employees

Automotive

N/A

Aug 1998 to Oct 1999 (1 year 2 months)
Field service engineer at Mantrac

Experience Details

Field service engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

Mantrac is leading company in heavy duty equipment and a dealer for caterpillar in Egypt and Africa


Company Details

Mantrac

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Aug 1992 to Aug 1998 (6 years)

Achievements


Establish a new customer service sector including ( team training - work procedure - work policy - sector action plane - work structure ----------- etc


change all old fashion customer service center to professional service center
put all procedure - policies - work structure ------- etc
make sure that every service center work as profit business unit




Education

BSc in Mechanical engineering

Education Details

BSc

Mechanical engineering

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
1983 - 1988
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Roki Elmaref

Egypt

1983

B / Very Good / 75 - 85%

N/A

Roki Elmaref
1983

Certifications

H.R diploma
Dec 2009

Certificate details

H.R diploma

Dec 2009

N/A

N/A

N/A

RITTI

N/A

Training and Courses

Training/Course Details

steam power station

Jun 1986

North steam power station

N/A

Training/Course Details

Heavy equipment

Nov 1992

Mantrac

N/A

Training/Course Details

Diesel engine

Feb 1999

Mitsubishi training center Japan

N/A

Training/Course Details

A lot of Management courses

Jan 2010

Multi providers

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

A Lot Of Management CoursesAnalyticalArabicAutomotiveBusiness-orientedCommunicatorConsumer ServicesCustomer ServiceCustomer-orientedDiesel EngineElectroluxEnergy And UtilitiesEnglishField Service EngineerFinancial ManagementH.R DiplomaHeavy EquipmentHuman Resources (HR)InstallationLocal And Regional Customer Service DirectorMaintenanceManagementManufacturingMechanical EngineeringMicrosoft OfficeMicrosoft PowerPointMicrosoft VisioProblem SolverRepairService Center ManagerService Operation ManagerSteam Power StationSupply ChainSupportTraining

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

More than 7 years

Training

Training

: Advanced

: Extreme - I love it!

:

More than 7 years

Supply Chain

Supply Chain

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

More than 7 years

Microsoft Visio

Microsoft Visio

: Intermediate

: Extreme - I love it!

:

More than 7 years

Financial Management

Financial Management

: Intermediate

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Communicator, Customer-oriented, Problem Solver

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