Basic Info

Yousser Elsherif

1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Advisor at VodafoneUK

Experience Details

Customer Service Advisor

Customer Service/Support

Experienced (Non-Manager)

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process


Company Details

VodafoneUK (multinational)

Alexandria, Egypt

N/A

Consumer Services

https://www.vodafone.co.uk/

Jan 2016 to Jul 2016 (6 months)
Channel Account Manager at Gateworx

Experience Details

Channel Account Manager

IT/Software Development

Entry Level

Analyze market trends and accordingly develop sales plans to increase brand awareness.

Evaluate partner sales performance and recommend improvements.

Educate partners about product portfolio and complimentary services offered.

Address partner related issues, sales conflicts and pricing issues in a timely manner.

Manage sales pipeline, forecast monthly sales and identify new business opportunities.
Identify, recruit and on-board new channel partners within assigned territory.

Manage sales activities of partners to generate revenue.

Coordinate with partners to create and execute business plans to meet sales goals.


Company Details

Gateworx

Alexandria, Egypt

1-10 employees

Information Technology Services

http://www.gateworx.net/

Jun 2015 to Dec 2015 (6 months)

Education

Business Administration in Finance and Accounting

Education Details

Business Administration

Finance and Accounting

Arab Academy for Science, Technology and Maritime Transport, Egypt

C / Good / 65 - 75%

Basic Accounting Managerial Accounting Investment Financial Management Public Finance Economic Analysis Economic Development Tax Accounting

N/A

Arab Academy for Science, Technology and Maritime Transport
2011 - 2015
High School - IGCSE

High School Details

IGCSE

alsalam school

Egypt

2011

B / Very Good / 75 - 85%

N/A

alsalam school
2011

Certifications

ICDL
Dec 2016

Certificate details

ICDL

Dec 2016

100 out of 100

N/A

N/A

Russian Culture Centre

IT
MS Office
Internet

Commercial Excel
May 2015

Certificate details

Commercial Excel

May 2015

100 out of 100

N/A

N/A

Arab Academy for science and technology

N/A

Training and Courses

Training/Course Details

Customer Service

Aug 2015

National Bank of Abudhabi

Assist customers with routine

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AdaptiveArabicChannel Account ManagerCommercial ExcelConsumer ServicesCustomer ServiceCustomer Service AdvisorDancingEnglishFinance And AccountingFinancial ExcelFlexibleFrenchHandling CustomersHorse RidingICDLITInformation Technology ServicesKickBoxingOffice CoordinatorOrganizerPresenterReadingSocialSoftware DevelopmentSupportSupportiveSwimmingTeam WorkVodafoneUK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Intermediate

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Intermediate

Tools and Technologies

ICDL

ICDL

: Expert

: High

:

Less than 1 year

Financial Excel

Financial Excel

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

office coordinator

office coordinator

: Expert

: High

:

Less than 1 year

Handling Customers

Handling Customers

: Expert

: Extreme - I love it!

:

Less than 1 year

Key Skills

Presenter, Organizer, Flexible / Adaptive, Social, Supportive

Online Presence

https://www.linkedin.com/in/yousser-tarek-m-elsherif-a76302102?trk=hp-identity-namehttps://www.facebook.com/yousr.tarek

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