Basic Info

Youssef Abdelfattah

Less than 1 year

Giza, Egypt

Bachelor's Degree

Student

Work Experience

University of St Andrews UK – Microeconomics Tutor for Renowned Syllabus at St Andrews

Experience Details

University of St Andrews UK – Microeconomics Tutor for Renowned Syllabus

Training/Instructor

Entry Level

♣ Taught the sophisticated microeconomics syllabus to a first year University of St Andrews student.
♣ Coordinated with the student and the university facilities to book a suitable room weekly to have our tutoring sessions.
♣ Prepared notes explaining each week’s tutorial material.
♣ Led, directed, and motivated student on numerous occasions to ensure his success in university assignments and exams.
♣ Effectively managed my time between work and my academics during this period.
♣ Problem solving skills utilized in answering requested questions from the student.


Company Details

St Andrews

United Kingdom

51-100 employees

Training and Coaching

N/A

Feb 2017 to Apr 2017 (2 months)
Vodafone UK – First Line Technical Team Customer Service Agent at Vodafone UK

Experience Details

Vodafone UK – First Line Technical Team Customer Service Agent

Customer Service/Support

Entry Level

♣ Worked in a busy environment providing technical assistance to Vodafone customers in the UK.
♣ Succeeded in completing a thirty-day training course under the supervision of one of the world’s best multinational telecommunication companies.
♣ Liaising with a team of twenty technical agents to reflect, discuss and solve mutual challenges that were faced during the shift.
♣ Handling on average fifteen customer accounts daily and coordinating with experienced team leader to ensure the best form of care and technical support.
♣ Motivated team members, and presented key topics including ‘dialects in UK and Ireland’ to better familiarize agents with the culture of customers in the UK.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

http://www.vodafone.co.uk/shop/index.htm?cid=ppc-mec-auto/uvzq/lznty/qrnuo

May 2016 to Jul 2016 (2 months)
Head Administration Team at The Hague International Model United Nations (THIMUN)

Experience Details

Head Administration Team

Administration

Student

The aim of THIMUN is to promote dialogue between global youth, supporting leadership development, and formulating solutions to the world’s most pressing issues. As the ‘head admin’ of one of the committees I supervised four admin staff in the organization of the facility for numerous meetings, presentations and speeches.


Company Details

The Hague International Model United Nations (THIMUN)

Doha, Qatar

51-100 employees

Education

http://www.thimun.org

Oct 2013 to Jan 2014 (3 months)
Al Fakhoora NGO – Proposal Writing (volunteer) at Al Fakhoora

Experience Details

Al Fakhoora NGO – Proposal Writing (volunteer)

Education/Teaching

Student

♣ Created a five-thousand-word professional proposal to explicitly explain and convince Al Fakhoora the importance of physical education in the mental rehabilitation for student in conflict areas.
♣ Collaborated with the Programs Manager and Advocacy Educational Specialist to suggest new ideas to better achieve the organization’s mission.
♣ Researched and analyzed various sources to gather factual information for the writing of the proposal.
♣ Presented proposal idea to the Executive Director and executive staff members of Al Fakhoora.


Company Details

Al Fakhoora

Doha, Qatar

11-50 employees

Education

http://fakhoora.org

Oct 2012 to Dec 2012 (2 months)

Achievements


♣ International Baccalaureate (IB) Learner Profile Award Received during graduation, this award is given to a student who is voted by the graduating class to be balanced, compassionate and best embodies the IB programme’s exceptional set of attributes.

Education

MA (Honours) in Economics

Education Details

MA (Honours)

Economics, History, Social Anthropology

University of St Andrews, United Kingdom

A / Excellent / 85 -100%

Microeconomics, Macroeconomics, Maths For Economists, Early Modern History c.1450-c.1750, Later Modern History c.1770-2000, and Social Anthropology. These are the subjects studied yet in University.

University of St Andrews is a public research university in the UK. It is the third oldest university in the English speaking world. Ranked third best university in national league tables in the UK.

University of St Andrews
2015 - 2019 (Expected)
High School - International Baccalaureate

High School Details

International Baccalaureate

Qatar Academy

Qatar

2015

B / Very Good / 75 - 85%

Graduated with a Bilingual International Baccalaeurate Diploma receiving a GPA of 6.16 out of 7. Qatar Academy ranked as one of the best schools in Qatar by the Middle East's largest education site.

Qatar Academy
2015

Certifications

IELTS
Nov 2014

Certificate details

IELTS

Nov 2014

8 out of 9

N/A

N/A

Cambridge English Language Assessment

IELTS is the world's most popular English language proficiency test for higher education. A score of 8 demonstrates that the student is able to engage in a full operational command of English.

TOEFL
May 2014

Certificate details

TOEFL

May 2014

107 out of 120

N/A

10085592

Educational Testing Service

In reading I received 22 out of 30. In speaking I received 30 out of 30. In listening I recieved 25 out of 30. In writing I received 30 out of 30. I was awarded a total score of 107 out of 120.

SAT
Nov 2014

Certificate details

SAT

Nov 2014

1850 out of 2400

N/A

N/A

College Board

In maths I received 710 out of 800. In reading I received 570 out of 800. In writing I received 570 out 800. The SAT is a standardized test widely used for college admissions.

Training and Courses

Training/Course Details

English & Math SAT Course

Jun 2013

AmidEast

N/A

Training/Course Details

First Line Technical Team Customer Service Agent

Jun 2016

Vodafone Egypt

A one month training program conducted at Vodafone Egypt in preparation for working as a first line technical customer service agent for Vodafone UK. Training ranged from developing communication and sales skills to conducting pure technical work on Vodafone program 'Siebel'. This training program allowed me to develop a better understanding of the core principles of managing and expanding firms as well as knowing how to provide an excellent customer experience and guaranteeing sales.

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAl Fakhoora NGO Proposal WritingApple PagesArabicCarsCommunicatorCustomer ServiceEconomicsEducationEnglishEnglish & Math SAT CourseFirst Line Technical Team Customer Service AgentHard WorkerHead Administration TeamHistoryIELTSInternet ResearchLeaderMacroeconomics' AnalysisMicroeconomics' AnalysisMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordPersistentRussianSATSocial AnthropologySportsSupportTOEFLTeam PlayerTelecommunicationsTraining And CoachingUniversity Of St Andrews UK Microeconomics Tutor For Renowned SyllabusVodafone UKVodafone UK First Line Technical Team Customer Service Agent

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

Less than 1 year

Apple Pages

Apple Pages

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Microeconomics' Analysis

Microeconomics' Analysis

: Intermediate

: High

:

1-3 years

Macroeconomics' Analysis

Macroeconomics' Analysis

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Persistent, Team Player

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