Basic Info

Ahmed Mohamed

11 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Technical support at (E E L U) (Egyption E- Learning University)

Experience Details

IT Technical support

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Setup software, maintains access rights, and prepares backup data.
• Daily, monthly & annual closing & systems backups.
• Troubleshoot computer hardware, software or network issues.
• Monitor the Internal Network to ensure both the Security and Performance.
• Troubleshooting video conference unit & smart board (polyvision& polycom).
• Giving the necessary software support to the rest of the staff if needed.
• Regularly checking the systems for viruses and malfunction and solving these problems.
• Excellent experience in Installing needed software or hardware. Handle all network hardware problems.
• Hardware support for printers & network connectivity troubleshooting.
• Excellent experience in MS windows office.
• Finding solutions to problems and fixing a major fault on the operating system and replacing parts as required.
• Provides technical support by phone, remote screen sharing, and in person when required, to maximize first-call solve rates for local and remote users.
• Ensure compliance with software licensing for associated applications.


Company Details

(E E L U) (Egyption E- Learning University)

Giza, Egypt

101-500 employees

Education

www.eelu.edu.eg

Aug 2011 to present (5 years 4 months)
IT specialist at Social Loans Unit (ITALIAN COOPERATION)

Experience Details

IT specialist

Installation/Maintenance/Repair

Entry Level

• Setup software, maintains access rights, and prepares backup data.
• Daily, monthly & annual closing & systems backups.
• Troubleshoot computer hardware, software or network issues.
• Monitor the Internal Network to ensure both the Security and Performance.
• Hardware support for printers & network connectivity troubleshooting


Company Details

Social Loans Unit (ITALIAN COOPERATION)

Giza, Egypt

51-100 employees

Government

N/A

Mar 2006 to Aug 2011 (5 years 5 months)
Technical support at Protec

Experience Details

Technical support

Installation/Maintenance/Repair

Entry Level

N/A


Company Details

Protec (multinational)

6th of October, Egypt

11-50 employees

Computer Hardware, Information Technology Services, Computer Networking

N/A

Jan 2003 to Feb 2006 (3 years 1 month)

Education

Computer Science. in information technology

Education Details

Computer Science.

information technology

Higher Institute For Advanced Studies, Egypt

Not specified

N/A

N/A

Higher Institute For Advanced Studies
1999 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Lotfy Elsayed

Egypt

1996

C / Good / 65 - 75%

N/A

Ahmed Lotfy Elsayed
1996

Training and Courses

Training/Course Details

network

Jun 2005

Armed Forces Institute

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

ArabicCinemaComputer HardwareComputer MaintenanceComputer NetworkingEducationEnglishGovernmentHandles StressHard WorkerIT Technical SupportIT SpecialistInformation TechnologyInformation Technology (IT)Information Technology ServicesInstallationInternetLeaderMaintenanceMusicNetworkNetworkingOrganizerPart'sProtecReadingRepairSafarySnookerSoccerSocialSportsTechnical SupportTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Maintenance

Computer Maintenance

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Organizer, Social, Handles Stress

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