Basic Info

Youssef Aboushabana

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

VAS, Payments & IN Solutions Support Engineer at Vodafone Egypt

Experience Details

VAS, Payments & IN Solutions Support Engineer

IT/Software Development

Experienced (Non-Manager)

*Support engineer for Vodafone Prepaid Charging System [Ericsson CS 5.0] and Broadband Charging system MBC2.0 (Data Charging System)
* Support engineer for Vodafone Payment services such as E-Topup system (voucher recharge system), Advanced Credit, Balance Transfer, Payment Gateway, IVRs (Interactive Voice Response) and Vodafone Money Transfer (Vodafone Cash system).
*Support engineer for VAS Systems, Call Completion, Promos, MCK (Missed Call Keeper) services and USSD System Structure “Open Mind” Products.
*Developing alarming tools and customized scripts to enhance network/services KPIs monitoring.
*Solving individual or global internal/external customers complains through Remedy system or mails.
*Implementing required network configuration and operational changes including upgrades & expansions with minimal impact on the customers.
*Performing housekeeping and system/alarms handling and monitoring .
*Launching commercial projects/prepaid customers promos and applying the required testing according to the agreed KPIs.
*Developing Many flows for VAS Investigator Project to provide FCR problem resolution for customer care


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Jul 2016 to present (5 months)
FO VAS, Payments & IN Support Engineer at Vodafone Egypt

Experience Details

FO VAS, Payments & IN Support Engineer

IT/Software Development

Entry Level

* Application, Database and Unix Support.
* Monitoring service nodes alarms and handling them according to first line role.
* Escalating critical alarms to our 2nd line support teams ( Charging, Payments, VAS, Messaging and Mediation) to check solutions that can be done.
* Following up with 2nd lines to make sure that all escalated problems will be solved in the appropriate time .
* Testing new services, Promotions & Rate plans as per request from concerned team .


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Jul 2015 to Jul 2016 (1 year)
Incident Management Specialist at Orange Business Services

Experience Details

Incident Management Specialist

IT/Software Development

Entry Level

*Providing a professional first technical point of contact for the customer and updating the customer as needed in order to meet performance objectives.
* Diagnosing fault related cases by effectively utilizing software diagnostic and other network/product utility programs to resolve where possible customer faults.
* Monitoring systems, customer network security and products and deal with alerts and events as appropriate.


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.orange-business.com/en

May 2014 to Jul 2015 (1 year 2 months)
Trainee (intern) at Toshiba Medical Systems

Experience Details

Trainee (intern)

Engineering - Telecom/Technology

Entry Level

training in the biomedical field (Imaging systems, C.T, X-Ray, U.S).


Company Details

Toshiba Medical Systems

Alexandria, Egypt

51- 100 employees

Biotechnology , Medical Devices and Supplies

N/A

Aug 2012 to Sep 2012 (1 month)
Trainee (intern) at Siemens for Medical Solutions

Experience Details

Trainee (intern)

Engineering - Telecom/Technology

Entry Level

training in the Biomedical engineering and maintenance department


Company Details

Siemens for Medical Solutions

Alexandria, Egypt

51- 100 employees

Biotechnology , Medical Devices and Supplies

N/A

Jul 2012 to Aug 2012 (1 month)

Education

Bachelor's Degree in Communication and Electronics engineering

Education Details

Bachelor's Degree

Communication and Electronics engineering

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2009 - 2014
Bachelor's Degree in Electrical

Education Details

Bachelor's Degree

Electrical, Electronics and Communications Engineering

faculty of engineering at alexandria university, Egypt

C / Good / 65 - 75%

N/A

Graduation Project: RF plannin

faculty of engineering at alexandria university
2009 - 2014

Training and Courses

Training/Course Details

Mobile Package

Jul 2013

Spark Training Center

N/A

Training/Course Details

CCNA

Aug 2014

Alpha Training Centre

N/A

Training/Course Details

Orange Gate Training

Jun 2015

Orange Business Servicess

Orange Way & CCTP

Training/Course Details

Linux Fundamentals

Sep 2015

Self Learning

N/A

Training/Course Details

Oracle Database 11g: SQL Fundamentals

Dec 2015

Self Learning

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBiomedicalBiotechnologyCCNACommunication And Electronics EngineeringCreativeElectricalElectronics And Communications EngineeringEnglishFO VAS, Payments & IN Support EngineerFrenchGSMGermanGym WorkoutsHard WorkerITIncident Management SpecialistJavaLTELeaderLinux FundamentalsMedical Devices And SuppliesMicrosoft OfficeMobile PackageMoviesNetworkingOracle Database 11g: SQL FundamentalsOrange Business ServicesOrange Gate TrainingOrganizerPLCRFReadingSCADASoccerSocialSoftware DevelopmentTelecommunicationTelecommunicationsTraineeUMTSVAS, Payments & IN Solutions Support EngineerVideo GamesVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

GSM

GSM

: Advanced

: Extreme - I love it!

:

Less than 1 year

UMTS

UMTS

: Advanced

: Extreme - I love it!

:

Less than 1 year

LTE

LTE

: Advanced

: Extreme - I love it!

:

Less than 1 year

RF

RF

: Advanced

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

Less than 1 year

Java

Java

: Intermediate

: High

:

Less than 1 year

PLC

PLC

: Beginner

: High

:

Less than 1 year

SCADA

SCADA

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Biomedical

Biomedical

: Advanced

: High

:

Less than 1 year

Telecommunication

Telecommunication

: Intermediate

: Extreme - I love it!

:

Less than 1 year

IT

IT

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Networking

Networking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Organizer, Social

Online Presence

https://www.linkedin.com/pub/youssef-aboushabana/76/b74/783https://www.facebook.com/Aboushabanahttps://twitter.com/Youssef_Shabana

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